Thank you for the great review, Gaby. Please come visit us if you need anything else, be it service or sales. Sincerely, Debbie George, Customer Care Manager 831-753-8044
1610496067
5
The service and customer service is always wonderful I have been taking my black 2013 dodge charger since I purchased in 2013 for service and it's been great I have never had a problem the staff and service is always great I always recommend it thank you everyone! Gaby G.
Andre, Thank you for your feedback. We are happy to hear you had a great experience with our Sales Department. We apologize that you feel our Service Department has not handled your needs satisfactorily and ensure you that our best efforts were put forth to meet your requirements. We wish you luck with all of your future service needs and thank you for your business.
1456444040
1
The My dodge sales department was great but when it comes to their service department, that's where the F comes into play. My RAM truck has been brought back to the service department over 20 times, every time I get it back something else is wrong or the original problem was never fixed, they are very good at just resetting the engine light. On top of the incompetence, the service manager is a very arrogant jerk and never makes things right. This comment is not only mine, but a majority of the customers and other people I speak too. Major problems are covered up when they cannot be fixed or told it's a common thing for a RAM truck's transmission to slip and make very loud screeching at only 5000 miles. Maybe it's a lemon if the Service Manager states they have problems... A company is only as good as the service it provides afterwards. Any dealership can sale you a vehicle, standing behind the customer after the sale is paramount, whether we purchase one vehicle or a fleet of them. they should care about us like they did when we signed the contract and rang the bell, not the way they do. I will never purchase from this dealership again and will let everyone I know not to as well. As corporate stated to me if you need a good service department, go to Seaside or Gilroy. So everybody go there when you buy because they will help you after this major life purchase. I'm very Sad that I try to do the right thing by buying local only to tossed to the side when my vehicle has major issues so new in it life. Even tried calling the GM John Guru thinking that might help, all that got was a free oil change but not a fixed truck...Be careful is all I can tell you, their service manager is quite the rude and Moody person. So I know have two options, hope the other dealership will fix what My Dodge cannot & broke or file a lemon law suite, if in deed the Salinas Service Manager is correct and it just has many problems.
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