Brianna, we are sorry to hear that your experience was less than satisfactory. If you have not yet spoken to our Centre Manager, Jack Pearson feel free to call him if you need additonal assistance. He can be reached at [email protected] or 844-228-6818. Thank you.
1632410400
1
Recently purchased a used LR4 with 111,000 miles. After owning it for less than 3 weeks, the A/C stopped working and having issues with the brakes. The dealership is not willing to stand behind these issues. The rotors are measuring as needing replacement. The dealership stated they didnt measure the rotors and this is common practice for them if brake pads look fine. The A/C was overcharged and luckily after releasing pressure it seems to be working ok now. Will be needing to replace rotors on our own dime, after owning the vehicle for less than 3 WEEKS. I did purchase this vehicle from out of state and Jordan, the salesman, was great to work with. They did deliver the vehicle to my doorstep free of charge (they offered). Just super disappointed with the vehicle and having to replace the brakes. Crossing my fingers the A/C holds out. Id expect this from a small dealership. But not a dealership with the status of Jaguar Land Rover. And the subpar service from the manager after bringing up these issues, is upsetting. Having to send multiple emails just for him to reply. He hasnt even replied to our last email. Wouldnt purchase from here again under this management. Buyer beware.
Hello Mr. Subuh- we have looked tirelessly but we cannot find you in our sales or service database anywhere. Please email [email protected] to update your information. Thank you!
1651108266
1
They don't want to make a sale to any one they want a customer don't know about the price and deals to could sell how they want
Jamie, thanks for posting about your positive experience with JLR South Shore! We appreciate your business and your feedback. We strive to make our client's experience great! We hope to see you in service when you are in; pop upfront and say hello! Happy Holidays!
1640017448
5
Hands down the best place to do business in the Chicagoland area!
HORRIBLE SERVICE TEAM. LISA HAS NO IDEA HOW TO TREAT PEOPLE. SURPRISED SHE EVEN HAS A JOB. SHE JUST THROWS MONEY AT CARS INSTEAD OF INSISTING ON FINDING THE PROBLEM AND THEN WANTS TO CHARGE OUT THE NOSE TO REPAIR THINGS. ABSOLUTLEY REDICULOUS.
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