Hello Brian, sorry to hear your 1 star service experience at our dealership. Your concern has been escalated to our General Manager, Andrew Hartung and please feel free to call him at 856-663-2800.
1609361883
1
Service writer was really rude and unpleasant needs to learn how to talk to people and treat people
Probably the worst dealership ever went their to buy a Range Rover Sv autobiography stood their for 30 min no sales man and not even the receptionist greeted me or even asked if I needed help I was walking around the lot stood inside even asked for help no came then I just ended up leaving to a Mercedes dealer and buying something from their.
Thank you, Joseph, for your 4 star review and especially for your business! We are so pleased to hear that your recent experience with Pierre and the rest of our staff was so pleasant. We also apologize that your recent service experience with us was not up to our usual standard. Please know we take all of our reviews very seriously and strive to improve with each one. Thank you for bringing this to our attention and we look forward to seeing you again soon.
1515519069
4
I leased my Land Rover Discovery last February and I have been very impressed with the entire team at LR CH. everyone is very kind and helpful, and they make an amazing effort to keep their customers happy and engaged when it comes to the quarterly events such as the clay shooting event. Pierre is a gentleman and awesome to talk to also. Having said that, I must say that I was very disappointed with the salesmanship tactics that the serviceman used on me when I came in to get my vehicle serviced this past December. He spoke extremely fast, did not explain my options to me in a clear manner, and was ready to charge me $450 automatically signing me up for all Servicing options without any explanation. If I didnt challenge him and persist, I wouldve allowed him to coax me into paying for everything, most of which I didnt want or feel was needed for my first annual service.
Thank you for the awesome review! Much appreciated.
1581891828
5
They were great all the way around. That's what I expected from a Land Rover dealership! The way they handled themselves and everything was far beyond what was expected!
My car was fixed - windshield replaced - but they returned the car to me looking like a 2nd grader had washed it. Literally looked like some one pushed water via a dirty rag around my car, very disappointed. Worst part is that I texted the service manager 3 times and no response.
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