Couldn't come to an agreed upon deal on the first visit. Negotiated through email over the next week, and worked out a deal. They pulled the bait and switch once I was back in the dealership and tried to increase the price from what I had agreed to with the salesman. Guess they thought that as long as they could get me back in the door, then all previous negotiation was off. Shady sales practices at best.
Thank you for taking the time to leave us this feedback, Kae! Every review matters to us, and we apologize for these negative issues. I would like to discuss this further and try to work on a solution. Please call me at 703-777-5055 at your earliest convenience. Thank you. - Tommy Omar, General Manager
1550067411
3
Brought my Jeep in for service. Overall, it was alright, but definitely not the greatest. They called me 10 minutes before closing to say my car was ready but they would close in 10 min, so I had to race over. Also told me I need new tires, but the tech marked the tread as "green," meaning good, on the inspection checklist. Can't say they're giving me a lot of confidence and seems like they just want to make me buy stuff I don't really need.
Hello, were sorry to see you did not have a 5-star experience with us. We always strive for excellence and would love to hear about how we could have done better. If youre interested in sharing, please contact our management at 703-669-6893.
1574273135
1
August 2019 Terrible Service Department. Communication is almost non existent. ********** update ********** October 2019 I appreciate the response, and calls I had made, as well as walk-ins, but the Service Department, including Diana had plenty of time to resolve the situation or at least listen and try to understand. Not just lack of courtesy and communication, but also misleading information was provided. That would be deceptive. With other words, the only way there may be 'customer service' is when a customer loses. Two months is plenty of time. ********** update ********** November 2019 After involving FCA, ended up taking the vehicle to Safford CJDRF of Winchester, and needles to say, everything got resolved- sort of like magic.
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