Receptionist that picked up the phone was very rude and snappy decided to schedule an appointment anyway because I was looking for urgent service. The side mirror was fully attached only the mirror was off. Now on the phone I told her, the receptionist, the motor was exposed and she seemed to ok it, I understand she may not work with repairs etc. Once there I was told I had a back piece missing, which is understandable and would have to wait until Monday. The combination of the rude receptionist and driving 15 minutes to be told I wouldnt be serviced, was all I needed to not want to spend my money there or do business with them. On the phone she initially scheduled me for a Saturday (I was looking for something much quicker) they are closed on Saturdays she called me back and said she thought it was a Thursday, which could have been a honest mistake. Being closed on weekends is mostly normal, but I found another place that had way better customer service to fix my vehicle on a Saturday. Its very frustrating as a customer when you are spending money with a business to deal with sarcastic employees. I see many 4-5 stars reviews but that wasnt my experience today.
Friendly staff and fast service. Very knowledgeable about auto glass. I will definitely visit again for my auto glass needs. I recommend that you visit for yours too!
I had to have my windshield installed quickly. They worked me in and came that afternoon. The guys installing the windshield were nice, friendly, and explained the whats and whys. Unfortunately I came up with another leak. So I went to their business to see what was happening. It was something else contributing to the leak which they explained and showed me what the problem could be coming from. Leaves built up and such. The girls in the office were so nice. It is an all around great company and I highly recommend them!!
Really poor customer service. I filed a claim for windshield replacement w/ my insurance company. I called the shop to confirm that they could install on the scheduled date. The lady that answered the phone was very rude & I felt like I had done something wrong by simply calling the office to better try to understand the process. I cancelled my installation with them & will find another company that doesn't act like I'm bothering them when I call.
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