Thomas - I assure you that we strive for honest and accommodating service here, and I'm disappointed that we didn't leave you with that impression. I will be sure to share this feedback with my team and improve our process going forward. If there is anything more you'd like to share with me, please don't hesitate to give me a call. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330
1591360398
3
My experience was typical with salesman telling you that they know all there is to know about the vehicle you are purchasing but cant find the latch to open the hood. Looking you in the eye and promising that your vehicle will be detailed because it was not done prior to showing it. Said that the vehicle had a 100+ point inspection and passed even with questionable tires and a completely destroyed rear windshield wiper. I dont know the extent of issues that the vehicle has but am having it checked by an outside mechanic for assurances. I did get a good deal on my used BMW x3 xdrive 28i.
Johnny, thanks for taking the time to leave your review for us here on Google. Your feedback is invaluable. If you still need assistance with the correct part for your vehicle, please give me a call directly at the number below so I can help. Thank you, again. Sincerely, Bobby Albert General Manager (718) 548-2800 [email protected]
1544618829
1
Would give it a 0 if I could. Worst Customer Service I have ever in counter. Albert is the worst customer service support there is. Those certificates that are posted by there work area have to be boot leg. Waited for a part for the longest. He send me the wrong one. Left about 5 messages with no response back. Would never service my vehicle or purchase one in that dump of a lot that they call a dealer. Update: After speaking to the Manager nothing was done. They all full of garbage.
Thanks for leaving this 5-star rating for the dealership. We truly appreciate your business. Until next time, take care. Sincerely, Bobby Albert General Manager (718) 548-2800 [email protected]
1534295966
5
I have went to this dealership 4 time so far for service on my truck. They are 4 for 4 , great service department. I did not buy the truck from them, but they do the service for me because their a Dodge dealership. The staff is very friendly and helpful.
The worst place ever , I wish I could give 0 stars
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