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Firstteamtoyota
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Firstteamtoyota reviews
Information about Firstteamtoyota
4,32
762 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvdTlQSGpRRRAB!2m1!1s0x0:0x63c257a319d20778!3m1!1s2@1:CIHM0ogKEICAgICou9PHjQE%7CCgwI6pXq4wUQuLretQM%7C?hl=en-US
Travis Price
google
https://www.google.com/maps/place/?q=place_id:ChIJcVIVrZyfuokReAfSGaNXwmM
Hi Travis, we are very sorry to hear of this negative experience. This is not the level of service we wish to provide. It is always our goal to treat customers with the highest level of respect. Please let us know if there is anything else we can do to assist you further.
1551712615
1
HORRIBLE CUSTOMER SERVICE!!!! If I could give ZERO stars I would. I was told that state inspections on the weekend will be taken first come first serve and when I got to First Team Toyota there were two lanes of cars waiting, as I was waiting a vehicle pulled up and made a third lane & as they started letting vehicles into the service area that vehicle jumped in front of me. When I got inside I informed Sherri Woody of the situation and she completely dismissed me laughed and told me there are too many people here to be nitpicking & she walked away. When I asked for a manager she claimed that she was the manager which was a lie, Sherri Woodys title is Guest Relations. Instead of trying to solve the problem at hand she completely dismissed myself and my mother who came to try and resolve the issue. We will be contacting service manager Neil McClanan to hopeful get to the bottom of this. My mother and father are currently looking to purchase a new vehicle but after today we definitely will not be using First Team Toyota due to their horrible customer service.
1611262552
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5ak42eEZ3EAE!2m1!1s0x0:0x63c257a319d20778!3m1!1s2@1:CIHM0ogKEICAgICyjN6xFw%7CCgwI2NSngAYQyL7KuQI%7C?hl=en-US
G
google
https://www.google.com/maps/place/?q=place_id:ChIJcVIVrZyfuokReAfSGaNXwmM
Hi, G. We are sorry we missed the opportunity to earn your business today. As we spoke about, there was another customer in the showroom that was waiting to see if you were going to purchase the vehicle. When you said you were not purchasing and left the showroom, the other customer proceeded to purchase. We apologize for the situation. Please let us know if you would like to discuss this further, or if there is anything we can do to help in your vehicle search.
1611323026
1
I had went into this stealership to buy a used Tacoma with a trade in! All the numbers came back a little high, I stepped out for a 5 min smoke & call my other half to discuss. In that short period of time I came back to the desk of which I had been sitting, and the finance guy came over & I stated ok Ill go with those numbers. To my surprise this stealership can sell vehicles in 5 minute timeframes! Absolutely unsatisfactory & when I got a call back from the branch manager Nick and told him the situation, and told him I would leave a nice review, he commenced to yelling at me like a little child, so I hung up! Take your business & money elsewhere! Piss Poor!
1666798204
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMtMktxLWFnEAE!2m1!1s0x0:0x63c257a319d20778!3m1!1s2@1:CIHM0ogKEICAgIC-2Kq-ag%7CCgwI_KTlmgYQiOaCnwE%7C?hl=en-US
Dana R
google
https://www.google.com/maps/place/?q=place_id:ChIJcVIVrZyfuokReAfSGaNXwmM
Thank you, Dana!
1666817351
4
First Team has 99% of the time been excellent. I know that when my daughter goes there, they will take care of her they call if there is anything extra that needs to be done. If they make a mistake or promise something, they come through. The employees are helpful, nice and knowledgeable. Kudos, First Team Toyota. I'll be back.
1645033306
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXcUpPMEtnEAE!2m1!1s0x0:0x63c257a319d20778!3m1!1s2@1:CIHM0ogKEICAgICWqJO0Kg%7CCgwI2u60kAYQoMD-8wI%7C?hl=en-US
Jimmy Fox
google
https://www.google.com/maps/place/?q=place_id:ChIJcVIVrZyfuokReAfSGaNXwmM
Thank you for the 5-star review, Jimmy!
1645105707
5
Great place to get service! Malarie and Matt always are courteous and very helpful.
1520015602
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBaGViZWd3RRAB!2m1!1s0x0:0x63c257a319d20778!3m1!1s2@1:CIHM0ogKEICAgICAhebegwE%7CCgwI8rHm1AUQgM-JigI%7C?hl=en-US
Danielle Bowen
google
https://www.google.com/maps/place/?q=place_id:ChIJcVIVrZyfuokReAfSGaNXwmM
Hello, Mrs. Bowen. First and foremost, I apologize that you had these concerns with our service department. I spoke with your husband this afternoon and worked with him in resolving these concerns. We hope that those resolutions are satisfactory. Let us know if there is anything else we can do for you. My apologies, Stephanie Scales Customer Relations Manager First Team Automotive
1520023190
1
We bought our used Highlander from First Team Subaru in 2016. This week (2018) First Team Toyota told us that there was food and trash in the battery. They quoted us $1200 to clean out the battery but told us that the hybrid battery would go out in the next few months and it would be over $5000 to replace. First team should have inspected the car and cleaned out that trash in the battery before we even purchased the car. We do not have kids or eat in the car and all of the trash is children's toys and french fries etc. They cleaned out the battery and left the food and trash in the back seat of our car. My husband called and the manager apologized and offered nothing else. Not even a free car cleaning. This is the worst customer service I have ever experienced.
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