Hi Komal, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution. Sven Larson General Manager [email protected] (714) 693-4646 ext. 223 https://www.jaguaranaheimhills.com
1657256016
1
The treatment I received here by service manager Scott Paul was unacceptable. He has no respect for the long standing customers and zero respect for women. He is incredibly rude and his behavior is extremely unpleasant. They not only sell broken cars but cant figure out whats wrong with them. This is my 5th time here trying to fix the same AC issue and my 11th or 12th service in 2 years time span on the Jaguar E Pace they leased me. The service manager Scott Paul accused me a scratching a loaner car and want to charge me $1500 to repair the 1 inch scratch that I didnt cause. He refused to talk to me after having me wait 5 minutes outside of his cabin, and then screamed at me go ahead wait in the lobby. When I asked can I have any clarification on the charge, he screamed again You signed the contract, you have yo pay $1500 or you wont get the loaner car When I said I didnt caused the scratch, he kept screaming and told me to wait at the lobby. After 30 mins, someone came up to me and said the same thing. And mind you I wasnt told any of these while making appointment for todays visit. I didnt appreciate the way I was treated at the service center especially by Scott Paul and I requested if I could speak to the General Manager, Sven Larson. They had me wait another 15 minutes and said hes unavailable. This is how they treat their customers!
Hi Debby, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to make this up to you. Please contact our General manager at (714) 693-4646 ext. 223 so we can make your experience a positive one. Sven Larson General Manager [email protected] (714) 693-4646 ext. 223 https://www.jaguaranaheimhills.com
1663395726
1
Initially the figures they gave me regarding the total purchase price were $938 more than it should have been. I asked for the interest rate posted on the website, they claimed it was an error and the interest rate they charged me was much higher. Note that interest rate is still on their website. The salesman didnt know anything about the car I purchased. I asked about Sirius radio connection and he didnt know if the car had the ability to connect. I asked about the phone connection and he didnt know how to do it. The car had less than a half tank of gas. They gave me $700 less than promised on my trade in. Washington was the most inept car salesman I have ever encountered. I was the only person at the dealership, now I understand why.
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sven Larson General Manager [email protected] (714) 693-4646 ext. 223 https://www.jaguaranaheimhills.com
1666672859
5
I have purchased over six vehicles and my experience at Jaguar Anaheim Hills was by far the best. I would like to give thanks to Corbin Wilson who kept me updated throughout the process of purchasing my 2023 Land Rover Defender. The best attitude ever! Thanks Corbin!!
Hi Reza, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Sven Larson General Manager [email protected] (714) 693-4646 ext. 223 https://www.jaguaranaheimhills.com
1665434447
5
So happy with my purchase, Washington, Corbin and Pablo were awesome and very helpful. Definitely will recommend them to my family and friends.
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