Schmelzfiat reviews

1532398902

Anthony Shlosser

google

Anthony, We are disappointed that you have been unhappy with your experience. We would appreciate the opportunity to get the vehicle repaired. Managers have left several messages in an attempt to reach you with the news that your parts have arrived, and currently, we are waiting to hear back to schedule the suggested parts replacement. Please contact a member of our service team as soon as possible so we can resolve this matter. 651-484-8441

1532544415

1

Absolutely horrid experience. Tried to remedy in house to no avail, have to resort to going through Volkswagen directly to see if I can get any assistance. Schmelz made it perfectly clear that they have no interest in reimbursing me for my time or effort in fixing my vehicle which they sold as certified pre owned that should not have ever been. I checked the VW 112 point inspection list which clearly states the headlamps low and high must be in working order for the vehicle to be certified. This is not the case. Jenny took an already bad situation and greatly exacerbated the problem with her attitude and inability to let anyone finish a sentence. She also directly told me that her techs told her they didn't say something to me, my fiancé and I both were told that they did not have a tech licensed to work on my vehicle in the bay on Saturdays by multiple techs, and that was just how it was. Wouldn't even hear me when I tried to tell her they did say that, legitimately would not let me talk. Jenny also threatened me in regard to posting negative reviews saying I had 2 choices and they were to try to have a relationship with this dealer or I could write negative reviews and file a complaint with Volkswagen and see where that gets me. Jenny was unwilling to speak on the subject of compensation. She asked me what the dealership could do and expressed that they were going above and beyond for me. I do not feel agreeing to not charge me for fixing something that you should have never sold me is going above and beyond, it is my opinion that getting my vehicle into proper working order and into the condition it was sold to me as would be the bare minimum they could do rather than them working extra hard to go above and beyond. They did offer me a lower tiered rental but I was unable to accept this vehicle as it had a 100 mile daily limit and I wasn't allowed to bring the vehicle out of state. I was under the impression that they would be issuing me a courtesy vehicle, but it was an actual rental car agreement they needed me to put down myself as liability, but they did not allow me to go through the inspection with the rental company. I did not feel comfortable agreeing to pay for damage on a car that the dealer and the rental company had gone over before I had ever arrived. Jenny also informed me that it was 100% my fault for taking the day off work to try to get this resolved, even after I explained that I had been called Saturday night and directly advised that they would be calling me first thing in the morning to work out what would have to be done to get my car fixed and to come in and exchange for the vehicle they were borrowing me. They never called, at 3:30 PM I decided it was a waste of my day wait around for them and decided to call. They informed me that they were literally JUST about to call me. They also informed me that unless I was able to take yet another day off work to get this resolved I would have to leave to make it in immediately. So they told me they would call in the morning, never called, and then told me unless I wanted to take another day off I would have to make it down to the twin cities right away. Apparently this is my fault according to Jenny and I should have ignored what they said and gone to work as "I can call your cellphone anywhere." I was not told we would discuss the problem, I was told I would need to come into the dealer and exchange my car. The only accommodation that has been made for us at all is not charging us for the parts and labor and the rental car we were offered. They also have owned up to that mistakes happen, but actually get quite upset at you if you don't accept their admission of fault as a resolution to the problem. I still do not have working headlamps after over a week with the vehicle and Schmelz being completely aware of the problem. The only resolution they are able to offer me is a worse car for an undetermined timeframe that I will be charged for any rock chips or door dings that were to occur to the car in that undetermined timeline.

1500152829

Joseph Dobbert

google

1

Spent 30 minutes in the hot sun looking for someone to help us, but couldnt get anyone to acknowledge me. Even went inside and looked for help, but not one person could be bothered to look up and answer a plea for help on the lot.

1524190152

Linda Neumann

google

Linda- sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a review. We are ecstatic to hear you had an excellent car-buying experience with William, Tom, Peter, and Marcus. We hope you continue to love your ride. We appreciate your loyalty and business. We would love to see you again.

1524334808

5

Excellent buying experience at Schmelz Countryside, from start to finish! William Orwig, Sales Consultant, gave me all the time I needed to make a decision that was right for me, without sales pressure. William offered top-notch knowledge on various cars and was receptive to my many questions, and once I decided a car, he patiently explained the cars features to me. The friendliness of the people at Schmelz, including Tom and Marcus, Sales Managers, along with Peter in Finance, made me feel like family as I went through the process of buying a sharp looking, high quality car at a great price! I have confidence I made a great decision choosing Schmelz Countryside and I look forward to an ongoing relationship with this dealership.

1581207972

April Tatur

google

That is excellent news, April. We are thrilled to have you as our valued customer. Please visit us at any time and have a wonderful day.

1581261253

5

Love my Fiat 500 and their service department has been worth me driving the 40 miles, personal and professional! I will buy my next Fiat from them too

1539743541

Kurt Becker

google

Kurt, I am disappointed that you didn't receive five-star service. I would like to learn more about what happened as I appreciate your feedback. Please reach out to me directly if you would like to discuss this further. Best regards, Jonathan Schmelz Schmelz Countryside Alfa Romeo Fiat

1539812248

1

Called twice to schedule an appointment for service, could not get anyone to answer the phone. I guess they dont need my business. Fiat of Minneapolis will get my business instead.