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Theforddealer
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Theforddealer reviews
Information about Theforddealer
4,42
220 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MXJPQkl3EAE!2m1!1s0x0:0x9a6577dbcf47a12d!3m1!1s2@1:CIHM0ogKEICAgICw1rOBIw%7CCgwIx96LtAUQgMq17gE%7C?hl=en-US
Eric Leggitt
google
https://www.google.com/maps/place/?q=place_id:ChIJu6WHJkmRBIgRLaFHz9t3ZZo
Eric, Thank you for alerting us of this issue. We would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. - Eric von Schledorn Ford Team
1453315540
1
This is a true story! In June of 2015 EVS Random Lake sold me a 2006 Buick Lucerne. After less than 30 days I had issues with the cars handling/suspension and it was running extremely hot. I contacted EVS in Random Lake and they told me to bring it in. After the General Manager Steve Meinshock sat down with my wife and I he explained the 2006 Buick was sitting for quite a while and it appeared to have "lot rot", he wanted to make things right. Steve agreed to replace the rotors and front driver side tie rod free of charge. My wife and I agreed this is the least the dealership could do since they pretty much sold us a ticking time bomb! Fast forward to December of 2015. Not even 6 months after purchasing the 2006 Buick we started to have more problems with handling/suspension and the car smelled like it was burning oil and antifreeze. We go back to EVS Random Lake and talk to General Manager Steve Meinshock again. I stated I was not happy with the purchase and we would like to trade the car in for something safer and with better fuel economy. After test driving a few different cars my wife and I agreed on a 2013 Ford C-Max. Steve and the finance guy Evert explained they needed to run some numbers and would contact us the next day when they came up with the price/payment we were looking for. The next morning I receive a call from EVS Random Lake and they said everything was good. AWESOME!!! Then when I arrive to fill out the paperwork and pickup the 2013 Ford C-Max they explain they submitted the financial paperwork to the wrong bank/financial institution and that my wife and I were not approved because Evert failed to notify the bank/financial institution that 2013 Ford C-Max was part of the Ford buy back program. EVS of Random Lake also did not tell my wife or I that 2013 Ford C-Max was part of the Ford buy back program. Long story short they knowingly sold us a piece of junk lot rotted 2006 Buick, then when they had a chance to keep a customer and make things right they pretty much said we can't help you, sorry! The incompetence of the financial department (Evert) and of the General Manger (Steve) guarantees I will NOT be buying any more vehicles from EVS of Random Lake! I hope this review makes people think twice before going to EVS in Random Lake! DON'T SAY I DIDN"T WARN YOU!
1503605835
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBeXZuN0dREAE!2m1!1s0x0:0x9a6577dbcf47a12d!3m1!1s2@1:CIHM0ogKEICAgICAyvn7GQ%7CCgwIy-j8zAUQgPnq5QE%7C?hl=en-US
Steve Lathrop
google
https://www.google.com/maps/place/?q=place_id:ChIJu6WHJkmRBIgRLaFHz9t3ZZo
Steve, I am sorry to hear you did not have a pleasant experience with us. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. All the best, Mike Huberty General Manager [email protected] (920) 994-4376
1503867685
1
Dont even wanna give one star but gta to write this sad story about poor management and horrible service. Not only will you over charge on car price but wont stick behind the vehicle. I get that things happens to vehicles over time n all but they also claim multi point inspections.
1592003001
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjb2ZtLUV3EAE!2m1!1s0x0:0x9a6577dbcf47a12d!3m1!1s2@1:CIHM0ogKEICAgIDcofm-Ew%7CCgsIuZOQ9wUQiKWLQg%7C?hl=en-US
Dan Iserloth
google
https://www.google.com/maps/place/?q=place_id:ChIJu6WHJkmRBIgRLaFHz9t3ZZo
Thank you for this amazing review, Dan! We really appreciate your business. All the best, Mike Huberty General Manager [email protected] (920) 994-4376
1592410083
5
Very professional and friendly. Definitely recommend!!!
1522278668
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3aXQyYnh3RRAB!2m1!1s0x0:0x9a6577dbcf47a12d!3m1!1s2@1:CIHM0ogKEICAgICwit2bxwE%7CCgwIjMLw1QUQwP252gM%7C?hl=en-US
Michelle Borenz
google
https://www.google.com/maps/place/?q=place_id:ChIJu6WHJkmRBIgRLaFHz9t3ZZo
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! All the best, Mike Huberty General Manager [email protected] (920) 994-4376
1522369772
5
Friendly helpful staff.
1528098483
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBb3E3a0hnEAE!2m1!1s0x0:0x9a6577dbcf47a12d!3m1!1s2@1:CIHM0ogKEICAgIDAoq7kHg%7CCgwIs93T2AUQgN3goAM%7C?hl=en-US
Joseph Gasser
google
https://www.google.com/maps/place/?q=place_id:ChIJu6WHJkmRBIgRLaFHz9t3ZZo
Joseph, We are sorry to hear that we failed to meet our minimum expectations. Please feel free to call me at your earliest convenience so that I may attempt to make right where we came up short. Regards, Jarrod Gesell
1528131110
2
Was not overly impressed with the work. They installed new tranny cooler lines. They left the flap open up by the radiator and didn't tighten the antisway bar mounts when they were done with the job.
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