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Saltlakevalleychryslerdodgeramjeep
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Saltlakevalleychryslerdodgeramjeep reviews
Information about Saltlakevalleychryslerdodgeramjeep
4,07
1183 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBLVp6SzhBRRAB!2m1!1s0x0:0x5e66e2bc783bee5d!3m1!1s2@1:CIHM0ogKEICAgIDA-ZzK8AE%7CCgwIzen01QUQgNj6kAE%7C?hl=en-US
Adam Kochanski
google
https://www.google.com/maps/place/?q=place_id:ChIJOZHgE8SKUocRXe47eLziZl4
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Frank Lucero Service Manager (801) 410-8333
1522975261
1
Another bar experience with the service department Be careful, becasue the level of customer service and the work ethics that you will probably experience dealing with the service department may be disrupting. Do not hope for any reasonable communication during the repair, as your advisor most likely will not respond to your messages. Don't expect that your car will be repaired on time even if you drop it off early in the morning. I left my car at 8.30, and waited till 4 pm to be informed that it most probably won't be repaired the same day. Do not count for a shuttle either, I requested a shuttle service to be able to get back to the dealership, but the shuttle was not available after 5pm, when my car was finally ready... Do not expect that you will collect your car immediately after the repair. It took my technical advisor another 30 minutes to find my car! Be prepared to go back, as the level of the sloppiness of the service department may shock you. When I got home after the thermostat replacement I noticed coolant on the garage floor under the engine. I opened the hood and looked into the engine bay. It was soaking wet with the coolant, and the bottom pan had standing coolant on it! The coolant reservoir wasn't even filled up! The top engine cover panels had scratches residues of white wall paint on them like if someone was rubbing them against a painted wall. I had to go back and my visit wasn't pleasant at all, I never heard a word of apology from my advisor Michael T., whose name tag you will find on one of the pictures. I wanted to talk to the manager but guess what, Frank is gone and they apparently don't have a new one, so be aware that if anything goes wrong, there will be nobody to complain to. If you have to use this dealership, go to Michael B, who works there too, but is honest, friendly and will take care of you if something goes wrong.
1549986759
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvLXF2R0Z3EAE!2m1!1s0x0:0x5e66e2bc783bee5d!3m1!1s2@1:CIHM0ogKEICAgICo-qvGFw%7CCgwIx9eL4wUQqMLOlQM%7C?hl=en-US
Jonathan Powell
google
https://www.google.com/maps/place/?q=place_id:ChIJOZHgE8SKUocRXe47eLziZl4
Wed like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Regards, Troy Francis, Service Manager [email protected]
1550155367
1
Service staff is either incompetent or are just liars. I brought in my family caravan in to have them fix my drop-down DVD screen. I told them that a ribbon cable just needed to be replaced. Rather than tell me up front that they refuse to do component repairs, they had me make an appointment, charge me 120 dollars to "Diagnose" it, and never called me back. When my wife called in five hours after the appointment time, they said that neither screen was receiving power, the front screen or drop down screen, and that both needed to be replaced for over $1,000. Luckily she did not give the go ahead, and I had a chance to talk to them. When I told them that I checked it in the morning, and both screens were fine, it was just the cable, they backtracked and said, oh sorry, I thought the technician's notes said it was both, but it was just the drop down one. They said they would get back with the tech and see if it made sense that it was the ribbon cable and would get back to me. Eventually they got back and said that it was the ribbon cable, but that they don't do repairs on components like that, and they can only replace the entire screen. On top of that they still made me pay for the "diagnostic" time which I can only assume consisted of them turning the car on, looking at the screen and deciding that it wasn't receiving power, rather than actually looking into it. When I called them out on it, he "graciously" gave me a 10% discount which brought the total down to $122 and change. I think my downfall was that they knew I was wanting it fixed by the weekend for a roadtrip, so they thought they could gouge me rather than fix what I asked, or tell me that they wouldn't be able to do what I originally told them I wanted done. Never trusting these guys again.
1615396906
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5a2MyS2h3RRAB!2m1!1s0x0:0x5e66e2bc783bee5d!3m1!1s2@1:CIHM0ogKEICAgIDykc2KhwE%7CCgwIqoCkggYQsN7RtwE%7C?hl=en-US
Matthew Baldwin
google
https://www.google.com/maps/place/?q=place_id:ChIJOZHgE8SKUocRXe47eLziZl4
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Troy Francis, Service Manager [email protected]
1615841814
5
Great and fast service
1624464640
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxNzZlamN3EAE!2m1!1s0x0:0x5e66e2bc783bee5d!3m1!1s2@1:CIHM0ogKEICAgICq76ejcw%7CCgwIgLrNhgYQ6KatrQI%7C?hl=en-US
Scott E Bishop
google
https://www.google.com/maps/place/?q=place_id:ChIJOZHgE8SKUocRXe47eLziZl4
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit! Randy Aldridge General Sales Manager (801) 487-8755
1624665899
5
Great service
1447708242
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNna011TUV3EAE!2m1!1s0x0:0x5e66e2bc783bee5d!3m1!1s2@1:CIHM0ogKEICAgICgkMuMEw%7CCgsI0oypsgUQwL_tIQ%7C?hl=en-US
Carrie Dunne
google
https://www.google.com/maps/place/?q=place_id:ChIJOZHgE8SKUocRXe47eLziZl4
1
My mother and I were practically given the "bums rush" by this salesman - so fast and pushed into a vehicle (Dodge Dart for over $20,000 and almost $500 car payment for a Dart); six months later after hitting a curb making a u-turn which blew out a supposedly brand new tire; I find out this vehicle doesn't have a spare, jack or crow bar. Almost 40 years of buying cars and until now I have never had a vehicle that DIDN'T have a spare, jack and crow bar; but the fact that I was NEVER informed that this car didn't come with a spare, jack or crow bar or even give me the opportunity to "buy" one - I called and spoke to a manager who took my number, while I was waiting for a tow - manager has never called me back. I will NEVER go back to this group for a vehicle again.
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