I'm genuinely sorry you feel this way. I understand the frustration that it's been difficult for you to get your vehicle in to be looked at with us sooner than you desire. We have been extremely busy. I offered you an appointment next Friday and you hung up on me. I hope you find what you need in the time frame you are hoping for at another shop. I'm sorry we could not accommodate. Best Wishes, Carolyn
1662644495
1
Very lazy and disrespectful. Lady on the phone will lie and tell u they have no availability
I had 3 different mechanics look at my Dodge Durango, and none of them could tell me why all the lights were coming on.... after having AES look at my car, they told me it was most likely an abs module, which would have cost around $1000 to get replaced. I said sure, as long as it will fix the problem. However, after talking to me they made sure that was the true issue by checking all the connections, and they found it was just a hidden fuse!!!! They only charged me a small diagnostic fee around $140, when they could have charged me for the Module. I HIGHLY Recommend this place! Best shop in Nashville BY FAR! Well worth the wait! There is a reason that they are booked out on appointments... because they rock!
I had my truck in three different shops, for three full days, before I took it to AES; None of them could figure out why my alternator wasn't charging my battery. Two of the three recommended that I take it to AES, assuring me that AES were specialists in diagnosing the most complicated issues. AES not only pinpointed the problem, but they resolved the problem in under two hours. Time is our most valuable resource; I won't waste any more of it by going anywhere else AES is my "Go-to Shop" from here on out! Thank you so much AES; You are a "Godsend"
Mr.Skidmore, I'm sorry you feel there was a breakdown in communication on your 1985 Pickup. You do have several issues, and they did take time to track. Your timing is off, you have an engine with two bad cylinders as well as the bad engine computer. This is all on your invoice and was told to you. You wanted us to go ahead and change the computer even though the vehicle had other issues not related to the computer. We could not find a reman computer that we could stand behind with a warranty. It's been harder and harder to find good reman or used parts on older vehicles (as you have discovered). We agreed to replace it with one you found without a warranty. Thank you for your input, we will make sure customers in a similar situation as you (with an older vehicle) know it may be a longer, sometimes more challenging process than expected. We appreciate your input.
1645562658
1
Much of the same complaints as listed in previous one star reviews. Zero (Literally zero communication) I think it was about 5 weeks before I finally did call and asked about my truck and basically just got a, dont call us, well call you vibe. So the part that they finally determined was bad they basically said, were not going to find this for you because we dont like the way its remanufactured and we dont want to have to be liable for it if it breaks. Fair enough. I find one on eBay and bring it to them December 27th. I finally reach out February 14th and Im like, hi there, any news? Yeah yeah, John will call you later today He didnt. I call back the next day and finally get John and he says, your part seems good but youve got other problems. Fair enough. At this point, Im not gonna have them fix it theyll just have it for 5 more months. I go to pick it up and say, whats the warranty situation like on this? Just paid $500 and what if I get out on the highway and this truck starts doing the exact same thing? John, shrugs, looks at me deadass straight face and saysget another ECM I guess. Guy pulls it out and its barely idling and he says, its about out of gas, youll need some Pull out of the gas station and what do you think happens? Oh yeah, it starts having the same symptoms that I brought it there for initially. I dont recall ever leaving a bad review for anything in my life but Ive also never experienced this level of terrible service before either. Anyway, that was my experience with AES.
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