Amber, we're really sorry to hear that you've felt let down by our new management team. We prioritize resident satisfaction and always will, so we definitely want to address your concerns as soon as possible. While we understand that you're frustrated, we'd greatly appreciate it if you'd email [email protected]. Once we learn more about your situation, we'll do everything possible to make things right.
1565366764
1
Still no accountability under the new management and all the 1 star reviews are deserved. Don't waste your money living at a place that doesn't take it's customers seriously and won't work to make your stay there less of a headache while attending college and having a job.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1651692980
5
I always have the nicest lady named Nicole anwsered the phone! Shes great at answering questions and with help and shes so good Im writing a review! Havent moved in yet, but already excited based off the nice employees!
Thank you, Sarah, for your 5-star rating and vote of confidence. We're so happy to hear that you find our team responsive and our location convenient. We'll pass along your kind words about Kenny!
1583298751
5
The connections is such a great place to live, anytime I have a problem they are supper fast to respond, especially Kenny, he seems to always be at the front desk when I go up, and is supper fast when ever I have problems or questions and is always super friendly, as well as the rest of the staff I have encountered. It is also nicely located most places you would need to go to are within 10 min drives.
Taken, we are really sorry to hear that you aren't quite satisfied with our service. Our team works hard to ensure our residents enjoy an all-around exceptional experience, but your feedback has alerted us to some areas in which we could improve. We want to do right by you in terms of our communication, maintenance, and shuttle service, so please email us at [email protected] as soon as you can. We look forward to restoring your confidence in our management.
1570637255
2
To start off, I emailed management multiple times about moving in early due to working in town, and never received an email back, which was very irritating. Maintenance is terrible at getting work orders done, I still have issues in my unit that management/maintenance have known about since move in day but have yet to fix. Also, the shuttles seem to always be in a hurry. Ive missed the shuttle multiple times because they stay on campus for less than a minute. Take into consideration that students just got out of class and we have a ways to walk. Ive been late to work for this same reason, so if the shuttles can take time to wait for students (especially when classes just got out) that would be great. Other than that, its a good place. However, there is a lot of room for improvement.
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