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Johnsonmaseratiofcary
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Johnsonmaseratiofcary reviews
Information about Johnsonmaseratiofcary
4,73
70 reviews
The opinions come from external websites
Last update: 10.11.2023
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNMGVyUHdBRRAB!2m1!1s0x0:0x61a2dc95f1ae0e60!3m1!1s2@1:CIHM0ogKEICAgIDM0erPwAE%7CCgwIsrW48AUQkIu7zAM%7C?hl=en-US
Sydney Simmons
google
https://www.google.com/maps/place/?q=place_id:ChIJv9HiPjONrIkRYA6u8ZXcomE
Thank you for your review. We appreciate the opportunity to assist you with your Maserati needs!
1578342227
3
While the staff here is friendly, I wasnt super impressed with several things about this dealer. For one, I brought my car in for an oil change and it took over an hour and a half. Firestone does oil changes quicker. My appointment was early in the morning, so I didnt eat breakfast before coming in. For a luxury car dealership, Im disappointed they dont have vending machines for guests or any thing to drink except bottled water and a small coffee machine. Ive taken my other car (a Toyota) to Fred Anderson in Raleigh and the waiting area/process over there is 50 times better. They have multiple vending machines, a sturdy coffee machine, and they even bake cookies! They also have a TV, which this dealership does not. While its nice that Johnson throws in a car wash for free, its not worth the extra waiting time. Ill be sure to eat before coming here next time. They dont offer loaner cars either.
1611070868
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5aE16QzBBRRAB!2m1!1s0x0:0x61a2dc95f1ae0e60!3m1!1s2@1:CIHM0ogKEICAgICyhMzC0AE%7CCgsIlPubgAYQuInZUw%7C?hl=en-US
Jon Goodman
google
https://www.google.com/maps/place/?q=place_id:ChIJv9HiPjONrIkRYA6u8ZXcomE
Thank you for reaching out. We apologize for the wait you experienced during your visit and we have shared your comments with our management team. Our team has let us know they have made some repair suggestions and have waived the diagnosis fee. If you have any questions about the diagnosis or service performed on your vehicle, our team would be happy to further assist you.
1611245492
1
They called to cancel my appointment the day prior, I came in to wait 3 hours for them to diagnose the same issues I brought it in and had already had diagnosed. Not knowledgeable or professional, go to Raleigh.
1577117857
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNa3FpRFpREAE!2m1!1s0x0:0x61a2dc95f1ae0e60!3m1!1s2@1:CIHM0ogKEICAgIDMkqiDZQ%7CCgwIodGD8AUQ8JW3nwM%7C?hl=en-US
Jason Bennett
google
https://www.google.com/maps/place/?q=place_id:ChIJv9HiPjONrIkRYA6u8ZXcomE
Thank you for your 5 star review, Jason! We appreciate your kind words about our team at Johnson Maserati. We look forward to serving you again.
1577977109
5
Johnson Maserati really knows how to make customers feel special and appreciated. My Maserati was in for service and some issues, the folks taking care of my were very professional, honest, and appreciative of my business. Cory Rader in service was wonderful to work with and really went above and beyond to make my experience as enjoyable as a car service appointment can be. Johnson Maserati now has a long term customer due to them knowing how to do a job well. If you are considering Johnson Maserati and Leith Maserati, there is no question - Johnson outperforms Leith hands down. Thank you, Johnson Maserati for restoring my trust in car dealerships.
1527886355
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRaVBHb3lBRRAB!2m1!1s0x0:0x61a2dc95f1ae0e60!3m1!1s2@1:CIHM0ogKEICAgIDQiPGoyAE%7CCgwIk-TG2AUQgNv7uQE%7C?hl=en-US
Jason Lee
google
https://www.google.com/maps/place/?q=place_id:ChIJv9HiPjONrIkRYA6u8ZXcomE
Thank you for sharing your great dealership experience, Jason. We look forward to seeing you again!
1528137752
5
I had the pleasure of using Johnson Maserati of Cary's services recently due to an engine oil issue I had been experiencing in my 2017 Maserati Ghibli SQ4 as well as a routine service maintenance that was due. I want to specifically call out Cory Rader for delivering this top notch experience and I could not be more thankful for the time and care he showed me. Because of his kindness and generosity, I will be returning to Johnson's for my next car purchase. From the moment I called in to the moment I picked up my car, Cory has been on top of every detail and provided numerous updates to ensure full transparency. He is easy to talk to, courteous, and professional and is more than accommodating to my busy schedule. I usually feel some anxiety leaving my Maserati at dealerships where I don't have an existing relationship (trust issues due to poor experiences in the past at other dealerships) but I can confidently say that Johnson's Maserati and Cory are professionals. They had all the paperwork complete by the time I arrived, the loaner car was immaculately clean and waiting for me, and they even went above and beyond to clean both the exterior and interior before returning my car back to me. This is exactly the kind of 'white glove' service I would hope for but rarely get and Johnson's nailed it. I will 100% be using their services moving forward and would highly recommend anyone else to at least take a look at their showroom and meet the folks there. Thank you Cory for all your hard work!
1605110428
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpclllRjV3RRAB!2m1!1s0x0:0x61a2dc95f1ae0e60!3m1!1s2@1:CIHM0ogKEICAgICirYeF5wE%7CCgsInJWw_QUQoIqpSA%7C?hl=en-US
GINA DIXON
google
https://www.google.com/maps/place/?q=place_id:ChIJv9HiPjONrIkRYA6u8ZXcomE
Thank you for reaching out. We take our guests' experiences very seriously and this certainly does not reflect the standards of service we hold ourselves to. We have shared your review with our manager and she has let us know she has been in touch. If you are in need of any further assistance, please contact [email protected].
1605550159
1
I went to the dealership in Cary a month and a half after I had my car because the engine light was on and the breaks was metal to metal. They told me the car had an inspection before I bought it. I was told they changed all 4 breaks, cleaned the engine and other maintenance. They had my car for 3 weeks. When I picked it up it was very dirty, the inside had dirt and grass inside. I could not believe it. Also, let me mention this, I was not given a invoice print out when I left. He told me he would mail it to me. When I got there I told him I want a copy of my invoice. It took him about 15 minutes to give it to me. I believe he was on the computer making changes to it. The manager who sold me the car told me I will not need a service for 12 months. I paid for the service plan they had to cover me. I got the car home and the breaks were sounding really bad, yet I was told he did all 4 breaks. Also, the engine light was still on. I called back and explained the issue with the breaks and the engine light on. He told me and my fiancé this was a mystery to him because he did all four breaks. He lied he did not and they billed my maintenance plan for 1300 for a third service. Remember I was told that I get the car serviced every 12 months. This was a lie, they charged me. On top of that they are telling me I need to pay a $1000 to get my breaks done. I have been lied to and I feel like I have been scammed. I am calling and sending letters to their higher HQ. They truly think I am going to pay and just go away. Georgene Dixon
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