I went there to trade my pickup for a new Jeep.The initial deal I was offered was way low for my trade in. I researched online and knew the value of my pickup,very easy to do. After a lengthy wait the sales manager came in and offered a small increase for my truck,s till thousands less than it was worth. When I declined that and told him my trucks value,he proceeded to lecture me about how my truck wasn't worth more than his offer. Seeing this was going no where I left. 5 minutes later he called and wanted me to come back and try another offer. I went elsewhere and got a fair deal. I'm all for dealers making a fair profit. But I don't tolerate being talked down to and having my time wasted.
I bought a used car here a year and a half ago. At only 77,600 miles it has been absolutely nothing but trouble since I drove it off of the lot. I went to trade it in and purchase a more reliable car seeing as I have a 40 minute commute to school everyday, and my car loan is so incredibly upside down that they actually advised I let the bank take it (over $5000). This is my fault as I should have looked up the KBB prior to purchase, but they should be absolutely ashamed. On top of paying for school, I have to pay for a car thats constantly breaking down and only worth 1/3 of what I owe on it. I am now completely screwed (pardon my tacky language) and have no idea how I will commute half of the time without reliable transportation. Do your research before buying a car here and know the value of your purchase.
Overall Im happy I made the drive to see them. Aaron was very nice. Courteous. The deal was smooth. I even had an issue that I wasnt aware would be resolved, resolved without my knowledge. Excellent service even after the deal. I would highly recommend Trinity and Aaron and will happily go back for any future vehicle purchases. Thank you. 2016 Jeep Renegade.
Robert, We wish to be able to meet all of our guests' needs. I apologize that we did not meet yours. Please contact me if you would like to discuss your experience. Best regards, Todd Cantrell General Manager (217) 824-3377 Trinity Chrysler Dodge Jeep Ram
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I didn't dislike the place, but my truck is a 1993 Diesel, they can't put it on a computer anymore, they don't carry any parts they say it's to old. What good is a dealer who cannot do service or parts?
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