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Dalehowardwaverly
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Dalehowardwaverly reviews
Information about Dalehowardwaverly
4,30
56 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRbTVERmpnRRAB!2m1!1s0x0:0x1b89b0088d0b947!3m1!1s2@1:CIHM0ogKEICAgICQm5DFjgE%7CCgsIs8D3zwUQgOftaQ%7C?hl=en-US
Amber Kayser
google
https://www.google.com/maps/place/?q=place_id:ChIJ-ZuDIwgJ8IcRR7nQiACbuAE
Amber, we are very disappointed to hear that your visit with us was not up to our quality and standard. We have recently gone under new ownership and would love to earn your business back. We will take your concerns and address them with the team to ensure this does not happen again. We hope you will give us another chance!
1637261475
1
Their Service Department Manager is by far the rudest person I have ever had to deal with. Previously took my vehicle in to get checked out and he had terrible communication and hardly even acknowledged me. Then, when I called later to follow up, he was extremely rude, spoke very aggressively, and talked down to me. I ended that phone call feeling bullied and because of that I will no longer take my vehicle to them. It is unfortunate because I prefer to bring my Jeep to a Jeep dealer and they are the closest to me, however I would much rather drive a longer distance than have another negative experience like this one. Regardless of the amount of a bill or what I was questioning with them, no auto dealership should have this type of customer service on their front line. I am not sure how Krueger Auto and Truck Villa Inc. is okay with this type of image being displayed but I will no longer put myself in the position to be subject to that type of treatment.
1664583163
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURlNk1MbU1BEAE!2m1!1s0x0:0x1b89b0088d0b947!3m1!1s2@1:CIHM0ogKEICAgIDe6MLmMA%7CCgwI-4vemQYQ2KqFygM%7C?hl=en-US
Domanic Dew
google
https://www.google.com/maps/place/?q=place_id:ChIJ-ZuDIwgJ8IcRR7nQiACbuAE
Domanic, sorry to hear your experience with our team fell short of your expectations. Well review the situation and work on ways to provide a better experience for our guests going forward. Thank you for your feedback and hopefully, we were able to resolve your concerns to your satisfaction.
1664584058
1
This dealership doesn't inspect their cars before selling them & charges full retail. The manager raises his choice when confronted. Do not recommend at all.
1652838561
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyaVl5MFJBEAE!2m1!1s0x0:0x1b89b0088d0b947!3m1!1s2@1:CIHM0ogKEICAgID2iYy0RA%7CCgwIoaGRlAYQ2ID5qAM%7C?hl=en-US
Marky Mark
google
https://www.google.com/maps/place/?q=place_id:ChIJ-ZuDIwgJ8IcRR7nQiACbuAE
Thank you Mark for taking the time to leave us a review! We are happy to hear that your we were able to gain your trust with us in the future. We do apologize about your experience with your interest rate. We want to make sure that you always will have a 5-star experience, so please let us know what we can do to make it better for next time!
1653496557
4
Brian has an eye for picking great used vehicles. Better quality used inventory than most. They're not uncomfortably pushy about selling..unlike many auto dealers. Smaller outfit so there is not much variety on their lot. Was not happy with bait and switch tactic considering finance interest rate was expected to be 3.94 then last minute ended up as 5.50. even with 740 credit score. 1.50 difference was blamed on financing bank...but whatever. Verbal agreement for cosmetic repair...as always it best to get things in writing...we will see if Brian follows through. He knows I'm a tough customer and I'm sure he will read this review... hahaha Super friendly staff though. More than likely I will give them my business in the future whether they like it or not. I will recommend them to others.
1603672648
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpZ3Rlb2VREAE!2m1!1s0x0:0x1b89b0088d0b947!3m1!1s2@1:CIHM0ogKEICAgICigteoeQ%7CCgwIyLTY_AUQ0PXuxwI%7C?hl=en-US
Dennis Padget
google
https://www.google.com/maps/place/?q=place_id:ChIJ-ZuDIwgJ8IcRR7nQiACbuAE
Dennis, we will continue to give you our small town dealership values. That is what we are built on and we look forward to continuing to help you get there!
1637262856
5
Immensely more trustworthy than the bigger dealers in the area. Customer service is paramount to them. Excellent place.
1627332072
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhdUtETWJ3EAE!2m1!1s0x0:0x1b89b0088d0b947!3m1!1s2@1:CIHM0ogKEICAgICauKDMbw%7CCgsI6Lv8hwYQ-MCPJw%7C?hl=en-US
Nick Thies
google
https://www.google.com/maps/place/?q=place_id:ChIJ-ZuDIwgJ8IcRR7nQiACbuAE
Nick, we apologize for your recent experience with us. We take all of your concerns seriously and will address them with the team. With that said, we have recently gone under new ownership and we would love for the opportunity to earn your business back. Let us know what we can do to make that happen!
1637263088
1
On multiple occasions my service bill was far greater than expected. A simple oil change would turn into $150-200 because the Service Manager - Scot felt like adding a $60-70 air filter without asking. Most certified dealers would warn you about the need to replace the filter and ask before just racking up the bill, not to mention, these filters are roughly $20 off the shelf and take about 5 minutes to replace. In short, my vehicle will never be serviced here again and I'll be purchasing my next Jeep elsewhere.
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