Kristen, from your review it sounds like you intended to leave a review for a dealer in Staunton VIRGINIA. We are located in Staunton ILLINOIS. As such please remove your review as it in no way reflects the experience you would have received at Staunton Chrysler Dodge Jeep Ram in Staunton ILLINOIS. Thanks so much Kristen.
1510844878
1
Called multiple times to get a service appointment. One time an employee actually answered (vs automated message) and asked where to direct my call and I indicated the service department. Left my information twice and never heard back. Really a shame because I am unhappy with my dealer in Charlottesville and was going to drive an hour to give this dealer my business. Looking to find another service provider at this point, as well as a dealer when I buy my next Jeep. *Edit- I should also state that I was happy with this dealer 2+ years ago when they were able to replace my JGC suspension/lift system because they own service equipment that Brown's (in Cville) did not at the time. I appreciated that service and was looking to have the same this time. Looks like from the reviews they may be under new ownership though, as is Brown's, so I may be looking for something that can't be replicated.
Dear Mr. Smith, Thank you for your business. On behalf of Kevin, and the whole Staunton Chrysler team, we thank you for the kind words and the great review! We are glad we were able to help you. Sincerely, Staunton Chrysler Dodge Jeep Ram.
1643520373
5
Kevin was fantastic with helping my wife and I purchase our new Chrysler. We couldnt be happier with our new purchase for our family. He shot it straight with us on pricing, financing, and the overall process. He is a very down to earth salesman and a great guy. He made it a zero pressure sale and cared about our business. He made the whole experience wonderful from what the normal dealership perception is. This team is great and we would recommend him to anyone. Highly appreciative of the Staunton Chrysler, Dodge, Jeep, and Ram team.
Sorry to hear that we failed to meet your expectations. Happy to hear that Jason and Tristan were helpful in solving problems. Thank you for taking the time to leave a review.
1666300193
1
10 out of 10 would recommend you to stay away from this dealership! Took around 5 hours to buy the vehicle we wanted. Started off with the lady that sold us our vehicle lying to us and telling us the bubbles on the paint were less than a $500 fix, so they would not negotiate price. Come to find out it was quoted for $3,500 for repairs. She also sent us home with a key to another vehicle on the lot, that wouldnt work for our car. Communication was horrible. Nobody was able to answer the phone, always went to voice mail. The paperwork wasnt done correctly at the dealership and someone was sent 2 hours away to our house to get the correct paperwork filled out. Jason is the only reason this place hasnt burned down and was very helpful. Tristan also was helpful in solving problems. Overall it was a horrible experience.
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