Poor customer service. The representative was really rude and told us to go to other dealership if we are getting better price there. I was not expecting that
We're sorry that you felt uncomfortable during your experience with us, Rodell! It's unclear exactly what went wrong, but we certainly do need more information than simply your Driver's License and Insurance in order to facilitate a sale. We will take your feedback in stride as we strive to remain transparent and communicative about all of the details involved. Thank you for sharing!
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Service started out well until he Jorge lied about what I needed to get the car and then wanted to ask me for a bunch of information unrelated to the car and put it on my application claiming it was going to help me. Lied about appraising my car and just wanted to inspect it. Told me all I needed was my license and insurance and then wanted to start asking me about what I did for a living and paystubs once I arrived at the dealership expecting to leave with the car when I asked him in advance what information I needed to bring. Will never shop here again
Acura Elk Grove was amazing! I was fortunate enough to talk with Stephen who not only put the vehicle I was looking at on hold, but really made the car buying experience easy. I never imagined I would be able to own my dream car - Stephen made this happen. Not only did he listened to my all concerns and requests, he made the negotiation period a breeze. I got the vehicle at an affordable price and bought it home the same night. Thank you Stephen!
Chandra, Chad, Robert, Eric; Jeffrey, Valerie, Phelan, Doug, Rocco, Norman. Need I say more? I have been on a first name basis with these folks since 2007. We bought our MDX and our used Honda Pilot here. We get our vehicles serviced here. Quality and Professionalism at the highest level. They have never let me down. Chandra Rosales IS the reason I keep coming back! Give her a raise! Blessings to all of them! Fred S.
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