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Volvopaloalto
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Volvopaloalto reviews
Information about Volvopaloalto
4,30
272 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTdzRHSnp3RRAB!2m1!1s0x0:0x8e683182d75de984!3m1!1s2@1:CIHM0ogKEICAgIDSw4GJzwE%7CCgsIr_7Y_wUQ-NOJGQ%7C?hl=en-US
Alan Eagle
google
https://www.google.com/maps/place/?q=place_id:ChIJrxmAh3y6j4ARhOld14IxaI4
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact us at your earliest convenience. Sincerely, Ramin Naimi - General Manager [email protected] | 650-815-4477
1610491986
1
Absolutely atrocious service. I bought a 2016 XC90, and it is an absolute lemon. I have brought it back to Volvo of Palo alto several times for service, and they never fail to provide crummy service. They don't return phone calls, can't tell you when the car will be ready, and generally treat me like I don't matter and they don't care. In my latest service visit, I made an appointment, but when I arrived they told me that they wouldn't be able to service my car that day and probably not the next day either. I will never buy another volvo, and never return to volvo palo alto. They are that bad.
1601116182
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDdHNXQ1JnEAE!2m1!1s0x0:0x8e683182d75de984!3m1!1s2@1:CIHM0ogKEICAgIDCtsWCRg%7CCgwIlrC8-wUQ8I-l_AI%7C?hl=en-US
Matthew Wedebrand
google
https://www.google.com/maps/place/?q=place_id:ChIJrxmAh3y6j4ARhOld14IxaI4
We appreciate the time you took out of your day to provide this feedback, Matthew. At Volvo Cars Palo Alto, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, Ramin Naimi - General Manager [email protected] | 650-815-4477
1602010956
3
Didn't have the inventory given online
1609306726
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTOFlMZDJ3RRAB!2m1!1s0x0:0x8e683182d75de984!3m1!1s2@1:CIHM0ogKEICAgIDS8YLd2wE%7CCgsI5qSw_wUQsOLrIw%7C?hl=en-US
Kurt Armbrust
google
https://www.google.com/maps/place/?q=place_id:ChIJrxmAh3y6j4ARhOld14IxaI4
Thank you for the great feedback, Kurt. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Ramin Naimi - General Manager [email protected] | 650-815-4477
1609870941
4
Cost over $826 to replace a defective part installed for $570 by my local mechanic. He was unavailable to replace the part, so refunded my payment. The dealership did a great job, but they are expensive.
1647562140
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXM0t5aFp3EAE!2m1!1s0x0:0x8e683182d75de984!3m1!1s2@1:CIHM0ogKEICAgIDW3KyhZw%7CCgwInJvPkQYQ8OyB1wE%7C?hl=en-US
Eva Born
google
https://www.google.com/maps/place/?q=place_id:ChIJrxmAh3y6j4ARhOld14IxaI4
Thank you for your 5-star review, Eva! We're happy to hear you've had great experiences with Gilbert and Misa! We appreciate your business and hope to see you again!
1647611467
5
We had a great experience at Volvo recently. I dropped my car off because the AC wasnt working. Our service advisor, Gilbert, was fantastic and he was able to get my car in right away. It turned out to be a big job and he was able to get me a nice loaner car for the weekend. My husband also bought a new XC 60 hybrid car with Misa about a week ago. We were short on time and he delivered the car and paperwork to our house.
1667421169
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMta0k2b2FBEAE!2m1!1s0x0:0x8e683182d75de984!3m1!1s2@1:CIHM0ogKEICAgIC-kI6oaA%7CCgwI8aeLmwYQiK67qwI%7C?hl=en-US
George Zhou
google
https://www.google.com/maps/place/?q=place_id:ChIJrxmAh3y6j4ARhOld14IxaI4
We apologize for your negative experience at our Volvo dealership, George. We tried to reach out to you, but we couldnt find your information or any record of your visit in our system. We strive for 100% customer satisfaction, and we regret that this was not the case. If you have further questions or simply wish to speak with someone, please call us at (650) 353-4700.
1666982062
1
Service rep is not friendly and try to max his profit, no explanation about repair need. Other dealer has a much more reasonable charge. Only one Ignition Cole is bad, the service rep with glass charge us $1200, we got it fixed with $300
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