Lafiat reviews

1556045440

Maritza Dominguez

google

I'm sorry to hear about your negative experience. We are now under new ownership and management since your last visit and would love for you to stop by and experience how much everything has changed for the better. Thanks!

1564272460

1

I have a great disdain for writing reviews but feel that it is necessary in the event that an issue is so unacceptable that i would be doing other customer or potential customers a disservice by not doing so. I leased my 2017 Guilia from this dealer and while the experience was lack luster and not the most warm and happy one I associate with purchasing a new vehicle, it did not warrant a negative or positive review. My issue is in regards to the service department. Never in my 30 years of purchasing cars have I had the negative experience I have from this dealership. Coming from a customer service background, the first thing I can say is that the staff I have been in contact with have left a bad taste in my mouth to say the least. No greeting, no smile, nothing!! In any event, to the actual event that has brought me to my review. My moonroof was inoperable. I made an appt. to take it in and it was discovered that the motor was "fried". I was told there was no sense leaving my car since it would take about a week or so before the part came in. I would get a call when it was in then arrangements would be made to have me bring my vehicle back, and drive a loaner until the repair was made. The approximate time given to me for this process was approximately 2 - 3 weeks. About 2 months later i realize I am still waiting for the call. I contact the dealer again, and nobody seems to know what happened. Mind you this is after several calls. I then speak to the person (Elizabeth) in the parts department and she assures me she would personally order the part now that it was determined someone dropped the ball. I say ok, fine. I get a call a couple of days later asking me to make an appt to come in to have the repair done. I make my appt for the following Saturday. I show up at the dealership to drop off my car and low and behold, the part was never ordered. I asked to speak to the manager, was never given the opportunity to do so. The service tech simply asked me to give him a chance to make this right and only showed me a copy of the part that was NOW being ordered. It magically appeared in stock the following Tuesday and my car is in the shop now. The service tech that knew about the issue saw me walk in to drop off my car and didn't even make eye contact with me. The tech that greeted me (Yohana) was very friendly, knowledgeable and even advised there was a recall that would be taken care of while my car was in. Now, that fact that nobody had the courtesy to apologize for all of my inconvenience is far from unprofessional amongst other things. It reconfirms my decision to not do business with this dealership again. My lease is up in 2 months and I love the Guilia so much I plan on leasing another and guarantee I will not give Fiat of Van Nuys my business. You can do so at your own discretion but you have been warned.

1624631947

henry ornelas

google

1

Beware the prices u see online are actually to get u there once u there they tax u with a $2500 mark up on a tracking gps u dont want and $300 on nitrogen in tires, and if u dont pay ATTENTION to contract they add warranties that cost u $9500, I would definitely NOT RECOMMEND, STAY AWAY!!! ps I think all those other reviews are fake

1540352154

Jason Gregory

google

5

Very nice and polite employees. Service was very fast.

1520582234

Albert Candioty

google

Thank you for the great review, Albert! So happy to hear that you had such a pleasant experience.

1520896188

5

I Placed a special order for a Fiat part. Jose in the Parts department was patient and super helpful, working with me to make sure we had the correct part number and the part on order. It arrived and he texted me as promised. I got there right at closing time, and he had it waiting there for me. That is really good customer service. Thanks Jose.

1543443189

Magical Katrina

google

1

Called ahead of time to get the service that I needed (airbag light was on) My Car had a recall on it and I called and gave them my cars info and everything and they told me I had to come in to get the recall fixedwhich is free then I drive 40 minutes there and they tell me theres no recall on it but since Im there already I can pay $175 just to have him look at it. Most places its free to get your car looked at. Plus they lied to me, waisted 1.5 hours of my time driving there and then try to upset me $175 for a service that should be FREE. Disgusting.