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Jaguarrocklin
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Jaguarrocklin reviews
Information about Jaguarrocklin
4,78
150 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxek4tVi1BRRAB!2m1!1s0x0:0xbaef6189fed7b5d7!3m1!1s2@1:CIHM0ogKEICAgIDqzN-V-AE%7CCgwIqPL0hgYQ8PjUugE%7C?hl=en-US
Arlene Turnacliff
google
https://www.google.com/maps/place/?q=place_id:ChIJZ2iil2Efm4AR17XX_olh77o
3
Well let me begin by saying I have been leasing Luxury SUVs over the past 10 years from the same company. When my leasing agent left I decided to make a change.My leasing purchase at Range Rover was five stars. Love Diane You lost a huge asset to the company! I brought my 2020 Evogue in for service with only 6,000 miles on it and the keys had stopped working! There were many recalls which were not my responsibility. But the 21,000k or two-year service which ever came first was apparently my responsibility because an $800 bill was shoved at me! Prior to that the young man who greeted me at my car had absolutely no interest in showing proper customer service. I was going to be given a loaner car and he asked me for my insurance. I had an insurance card that had expired! I forgot to put the new one in my wallet. I said I will call my insurance agent which I did.I asked her to to take a picture of my current insurance card which was valid until September and text it to my phone. The insurance card she texted me said it was for the range rover evogue valid until September 2021. The young man said oh I will need to speak to her to make sure its valid! Considering I am in a luxury dealership I felt that was the most inappropriate. Obviously hes not aware of the laws regarding contracts, leasing, and insurance!! He never once smiled left me standing there until I said where should I wait? I had never been to the new facility. Even after my car ended up being there for five days with no word on what was happening. I purchased $175 of two dog collars and one leash. I am a ride or die when it comes to quality and customer service!!!
1640140416
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtX0tHNk13EAE!2m1!1s0x0:0xbaef6189fed7b5d7!3m1!1s2@1:CIHM0ogKEICAgICm_KG6Mw%7CCgsIgJ2KjgYQwNWifQ%7C?hl=en-US
Angel Gonzalez
google
https://www.google.com/maps/place/?q=place_id:ChIJZ2iil2Efm4AR17XX_olh77o
1
Walked into this place looking for a new car the employees looked at me up and down and looked away, no one asked if I needed help they all had there attention on another family and while I was looking around the employees were just in front and talking the customer service is horrible.
1626904479
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhc0pPcG1RRRAB!2m1!1s0x0:0xbaef6189fed7b5d7!3m1!1s2@1:CIHM0ogKEICAgICasJOpmQE%7CCgwIn6_ihwYQ6IuF5wI%7C?hl=en-US
Christine Codina
google
https://www.google.com/maps/place/?q=place_id:ChIJZ2iil2Efm4AR17XX_olh77o
Thanks for the great review, Christine! We're so happy to hear Dee provided a great service experience. We hope to see you next time!
1627485540
5
As always, stellar service from Dee in the service department.
1649180653
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXaDg3aWtRRRAB!2m1!1s0x0:0xbaef6189fed7b5d7!3m1!1s2@1:CIHM0ogKEICAgIDWh87ikQE%7CCgwI7f-xkgYQgKqguwM%7C?hl=en-US
Brandon French
google
https://www.google.com/maps/place/?q=place_id:ChIJZ2iil2Efm4AR17XX_olh77o
This is what we love to hear, Brandon! We're happy to hear Robert provided a helpful and professional service experience for you and your F-TYPE. We'll make sure he sees your review. Please don't hesitate to reach out if we can help with anything else!
1649859003
5
Robert Martell was an excellent service advisor and kept me informed throughout my F-Type's entire service. He provided pictures, videos, and detailed updates. I'm very satisfied.
1653160117
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyemZHS25nRRAB!2m1!1s0x0:0xbaef6189fed7b5d7!3m1!1s2@1:CIHM0ogKEICAgID2zfGKngE%7CCgsItfGklAYQgM7seg%7C?hl=en-US
Darce Slate, DDS
google
https://www.google.com/maps/place/?q=place_id:ChIJZ2iil2Efm4AR17XX_olh77o
2
Great cars, service needs some refinement. We own a Range Rover and a Mercedesnight and day difference between the level of service. Theres a high expectation when buying a premium brand automobile that is not only about the car. Service matters, who answers the phone, etc. An example of lack of customer support is when we purchased our vehicle and bought all the extra warranties like paint, tires, air purification etc. Recently our windshield cracked , fortunately its under the extra warranty we paid for. However when I called to make the set up the repair, they quoted me fees as if it wasnt under warranty. I had to tell them, give them my warranty info3-4 phone calls later it was taken care of. Who has time for that. Thats why we bought a expensive luxury vehicle in the first place.
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