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Landroverdesmoines reviews
Information about Landroverdesmoines
3,97
75 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcHRyeXh3RRAB!2m1!1s0x0:0x580095d951582f43!3m1!1s2@1:CIHM0ogKEICAgIDmptryxwE%7CCgsIpZWQlwYQ-PXyDg%7C?hl=en-US
Trung Ho
google
https://www.google.com/maps/place/?q=place_id:ChIJ-5lJbK4g7IcRQy9YUdmVAFg
We have worked with you on several of your issues and are happy to continue helping you resolve these concerns. Steve Olinger, our Service Manager, has tried to reach out to you several times and would like to discuss this further, please call him at 515-253-9600. Thank you.
1659123446
1
Bought a New Land rover Velar here, by far, the worse dealership i've dealt with, once they sold you the car and you are not locally around there, you're on your own basically. Services/communication are so bad, you won't get a response from them for a week or two and they won't care. Upper managements are the same. Long short story, my car was at the dealer for over 6 weeks and nothing really done to my car (they said they did). They returned my car still unfixed. They will pretend like they try to help you out. But really they are just trying to rip you off in every ways that they can. I tried to work with them to resolve the problem, but they will keep dragging it out for days. Stay away. Updated, they deleted my reviews. my car was in service again. Didn't do the job and claimed they did, asked them why and how? details? and never responded to me?? ignoring now. Watch out for what they claim they done on your car and make sure they did what they told you.
1650399229
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyNXJmU2x3RRAB!2m1!1s0x0:0x580095d951582f43!3m1!1s2@1:CIHM0ogKEICAgIC25rfSlwE%7CCgwI_a_8kgYQwMbntQM%7C?hl=en-US
Joe Harcharik
google
https://www.google.com/maps/place/?q=place_id:ChIJ-5lJbK4g7IcRQy9YUdmVAFg
Hi Joe, we truly appreciate your honest feedback. If you are willing, please contact us at (855) 638-2282 so we can work towards a resolution. We look forward to hearing from you.
1650446470
1
Car returned much dirtier on the inside than when I left it. Very disappointing
1651262086
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMycDhId3ZBRRAB!2m1!1s0x0:0x580095d951582f43!3m1!1s2@1:CIHM0ogKEICAgIC2p8HwvAE%7CCgsIhoWxkwYQkOGdEA%7C?hl=en-US
Mathew Wehbe
google
https://www.google.com/maps/place/?q=place_id:ChIJ-5lJbK4g7IcRQy9YUdmVAFg
Hi Mathew, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
1651339583
5
Don Hayes is by far the best service advisor Ive ever had in all the years I have owned a car. Thank you!!
1534963098
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBNUltUTJBRRAB!2m1!1s0x0:0x580095d951582f43!3m1!1s2@1:CIHM0ogKEICAgICA5ImQ2AE%7CCgsImtv22wUQsOLbUg%7C?hl=en-US
Joe Kelly
google
https://www.google.com/maps/place/?q=place_id:ChIJ-5lJbK4g7IcRQy9YUdmVAFg
5
Bought a new Discovery in February of this year. The purchase was easier than the decision to buy the vehicle. Todd Speck made the process smooth and simple, and I was happy with the price. Can't recommend him enough. Had my first service on it this week; Dan Berry was the service advisor. Efficient and conscientious of my time, I dropped off my car and was on the road in a loaner within 15 minutes. Initially, Dan wasn't sure of the date when it would be complete, however it was quickly fixed (within 48 hours) and on its way back to me 2.5 hours from Des Moines. A+++.
1600442215
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDM08zMWhnRRAB!2m1!1s0x0:0x580095d951582f43!3m1!1s2@1:CIHM0ogKEICAgIDC3O31hgE%7CCgwI556T-wUQyOzSzQI%7C?hl=en-US
Shelley Beener
google
https://www.google.com/maps/place/?q=place_id:ChIJ-5lJbK4g7IcRQy9YUdmVAFg
1
I hate to give the Service/Parts Dept even one star. My Son was able to purchase his dream car at the age of 21. He bought a 2013 Land Rover Evoque. The Evoque itself is an amazing SUV. Land Rover fell short when we had to take the Evoque in for service due to engine light came on. We scheduled an appointment with Land Rover of Des Moines. The Service Dept took one week to tell us it needed a battery before they could run the diagnostic test. We never received a call from them , we had to call them several times to find this out. Once completed the turbo charger needed replaced. With this being a very costly expense we decided to take it to a local shop for repair. Unfortunately the only place to receive parts is from Land Rover itself in DSM. Our local shop placed the order needed for repair. The first order was missing a small part to complete the job. After calling they apologized and reordered. Well long be hold the second order was also missing a part.with each order taking 4-5 business days to receive - you cant tell me they dont have these small parts on hand. When ordering the part you need to give the dealership your VIN number to confirm the part is correct. I truly believe all this happen because we took our business to a local shop to help support small businesses. Thanks to Land Rover of Des Moines we are on week five and still do not have the parts needed. Sad way to run a business and now my Son is regretting he purchased the car he has dreamed of.
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