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Information about Lafontainecdjrwalledlake
4,15
1219 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNlcnVxTDBnRRAB!2m1!1s0x0:0x93aa9a42f239eaed!3m1!1s2@1:CIHM0ogKEICAgICeruqL0gE%7CCgwIqOuGmQYQgLeV2QM%7C?hl=en-US
Angie Lutz
google
https://www.google.com/maps/place/?q=place_id:ChIJy1wAkr2lJIgR7eo58kKaqpM
Hi Angie, we regret to hear that your experience with us was not a more positive one. If you'd be willing to provide more feedback, please reach out to our Service Manager Keith Cunningham [email protected] 833-535-1649 so we can assist you further.
1663170628
3
My wife took my truck in for oil change and tires rotated but they never touched my tires but charged me for it Im wondering if they even change the oil
1521659859
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnNXFEc0xnEAE!2m1!1s0x0:0x93aa9a42f239eaed!3m1!1s2@1:CIHM0ogKEICAgICg5qDsLg%7CCgwI09_K1QUQgPSovgM%7C?hl=en-US
Mila Playlist
google
https://www.google.com/maps/place/?q=place_id:ChIJy1wAkr2lJIgR7eo58kKaqpM
1
HORRIBLE DEALERSHIP. Horrible management, rude staff, long lines, sales person a typical "car salesman" who tells you only what you want to hear and change everything when you sign up.
1617391243
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLdXBfZk5nEAE!2m1!1s0x0:0x93aa9a42f239eaed!3m1!1s2@1:CIHM0ogKEICAgICKup_fNg%7CCgsIi92dgwYQ-Oncag%7C?hl=en-US
Brian Varnas
google
https://www.google.com/maps/place/?q=place_id:ChIJy1wAkr2lJIgR7eo58kKaqpM
Hi, we appreciate your positive review of your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
1617428619
5
The people were wonderful but they needed to order a small generic trim piece to replace on my truck under warranty and I havent heard back in over a week
1569415970
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMwMXZTaDRRRRAB!2m1!1s0x0:0x93aa9a42f239eaed!3m1!1s2@1:CIHM0ogKEICAgIC01vSh4QE%7CCgwIosat7AUQ-KuAzwM%7C?hl=en-US
Dan Shanahan
google
https://www.google.com/maps/place/?q=place_id:ChIJy1wAkr2lJIgR7eo58kKaqpM
Dan, we are glad your service was completed in a timely manner and that our Service department was so helpful. If you have any future automotive needs, be sure to give Shuman Chrysler Dodge Jeep Ram a call!
1569517870
5
Great service and very courteous staff. Had me in and out quickly when I brought in my vehicle for regular maintenance.
1564245386
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVaVpqRGxRRRAB!2m1!1s0x0:0x93aa9a42f239eaed!3m1!1s2@1:CIHM0ogKEICAgICUiZjDlQE%7CCgsIivvx6QUQsIy7BQ%7C?hl=en-US
Steve Phillips
google
https://www.google.com/maps/place/?q=place_id:ChIJy1wAkr2lJIgR7eo58kKaqpM
Sam, Im sorry we were not able to accept your brothers lease return today. Just to be clear, I never told your brother to return a vehicle here hes required to lease a vehicle from us. In fact, after your brother spoke with our lease return department and they explained why we were not able to accept his vehicle today, he asked to speak with me. My entire conversation with your brother consisted of him asking me to speak with his brother who works for a Ford dealership and told him he could return his vehicle to our dealership. Your brother handed me his cell phone where you addressed me in an aggressive and unprofessional manner of which my only response was that I did not appreciate your tone before handing your brother back his phone and apologizing. As Im sure you know working for a Ford Dealership, the last few days of the month are a very busy time and we take a large volume of lease returns. As with many dealers in Metro Detroit, due to time and parking restraints, there are times we only accept lease returns that were originally leased from Shumanregardless of whether or not they are releasing from us at the time. Today happen to be one of those times when your brother came in with a showroom full of customers, a very busy staff, and limited parking for lease returns. Regardless of what happened we are always here to help. We do not have your brothers contact information since he has never contacted us in the past. If your brother would like to contact me directly early next week Ill be happy to arrange a time for him to drop off his vehicle and complete the return process. Regards, Joe Zeigler General Manager Shuman Chrysler Dodge Jeep Ram SRT [email protected]
1564255763
1
So my brother and his 8 month pregnant wife went to Shuman today to return thier lease. They inquired by phone about a new lease days before as they will be back in the market after his wifes maternity leave. The manager Joe Ziegler refused to take back thier lease turn-in unless they leased a new vehicle through them. They recently moved to Walled Lake and did not want to drive an hour back to the dealership they leased it from. We were told by 4 other dealerships that we have since called that they would take the lease back regardless, so now they will have to make a trip to the next closest dealership in Farmington later this week. What I dont understand is why would you treat ppl like this knowing that if you treat them right, there is a good chance tbey will be back at some point. My father works for Chrylser so thats all my family buys. 3 of the 4 dealerships they spoke to said that it was just them being lazy and not wanting to fill out the paperwork for a lease return. They are a young couple who are a 2 car family and only lease. My family will make the further drive to a different Chrylser dealership regardless of living 2 miles away.
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