Moss Bros Honda just used this 'scam policy' on my granddaughter. She did not renegotiate the sale and exchanged the car back for her trade-in. This is a horrible TRICK for anyone to do to someone else that is in need of a decent car. I will NEVER refer anyone to this dealership! BUYERS BEWARE AND DO NOT FALL FOR THIS! One of the most common car dealer tricks is called the Spot Delivery Scam. This is when the dealer arranges the financing, lets you take the car home, then calls you up several days later informing you the financing fell through and you need to bring the car back. When you're back at the dealership, they'll ask you to sign a new loan at a higher interest rate and possibly a bigger down payment to qualify for the new terms. The consumer is left confused because they assumed everything was fine. They had signed the purchase agreement and took the car home - how could this be? What they didn't realize was the agreement was contingent on the financing being approved. In the meantime, the car buyer has been driving the car around and showing it off to friends and neighbors. They may have even traded their old car and the dealer has sold that off too! So now the car buyer is in a really bad spot. At this point, they either have to sign the new terms or return the vehicle. The dealer knew you would never be approved for the loan and that you'll likely sign the new terms to get it over with. It's easy profit for the dealer. This scam is pulled mostly on people with bad credit. Dealers know these consumers don't have many options so they take advantage of the situation.
Hello Mr. Green. Please direct your call to my attention. I do not know why your call went unanswered, and why you did not get a return call. I am available to answer any question you may have and find out more about the timing of the situation. We are always anxious to hear how we can improve out processes. Michael Hauso - Service Director 951-486-9366 x6279. Best Regards, Mike Hauso Service & Parts Director Moss Bros. Honda (951)486-9366 ext. 6279
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I had tried calling the service department of this dealership where I bought my last two cars. I was only answered buy an answering machine that told me somebody would return my call. No one did. I called a couple of times and was surprised that no one answered the phone.
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.
I have own two cars from them, lifetime oil and great staff. Iv never had a issue with the staff or the cars. They have been nothing but great to me and my wife. We will cont. to support them.
My name is Dave Oley and I am the General Manager here at Moss Bros. Honda and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 9051-486-9366 ext. 6122. Thank you and I look forward to speaking with you
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Shady dealer ship with unethical practices, but what's new.
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