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4,27
181 reviews
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Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURjc09ESXBRRRAB!2m1!1s0x0:0x1c25d7df1d96913!3m1!1s2@1:CIHM0ogKEICAgIDcsODIpQE%7CCgsIoJn79QUQ2Ou4Hw%7C?hl=en-US
Dave Simpson
google
https://www.google.com/maps/place/?q=place_id:ChIJETXiBULlJIgRE2nZ8X1dwgE
It's always our intention to bring our customers friendly, reliable service, Dave, so it's disheartening to hear your visit didn't reflect that commitment. During these uncertain times, we're taking new steps to keep everyone safe, but that shouldn't come at the expense of your experience. We'll be sure to take another look at our policies to avoid anything like this from happening again. We appreciate your feedback and wish you all the best. - Brian A., GSM
1589892601
1
I had an appointment to test drive a used Ram. It was not a positive experience. The sales staff was difficult and confrontational from the moment I arrived. I took my business elsewhere.
1579049297
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNbDV2Q0xnEAE!2m1!1s0x0:0x1c25d7df1d96913!3m1!1s2@1:CIHM0ogKEICAgIDMl5vCLg%7CCgwI0cL58AUQ0PvVqAE%7C?hl=en-US
Ryan Kuchenmeister
google
https://www.google.com/maps/place/?q=place_id:ChIJETXiBULlJIgRE2nZ8X1dwgE
Our customers should never feel out of the loop, Ryan, so it's extremely disappointing to hear about this. The service department here always works hard to get the job done efficiently and thoroughly, but it definitely sounds like we could work on our communication. Thanks for bringing this to our attention -- we hope to have a chance to make this up to you one day. - Brian A., GSM
1581781131
1
Dropped a vehicle off here, knowing the issue beforehand from a local independent mechanic (but required a dealer-only part). Arranged a rental vehicle ahead of time from Enterprise and dropped my broken car off. After 5 DAYS I finally called them to check on my repair. "Oh yeah, it's finished".... Wait, what? I was never contacted about the repair diagnosis (even though I already knew), and was never contacted about the cost. The best part is that the repair only took one day, yes, it was literally done the day after I dropped it off. So when were you going to call me? And of course we ended up spending 4 additional days on my rental unnecessarily. This is exactly the type of service we've gotten here for years, even when it was Orchard. I am fond of Dodge, Jeep and Chrysler products, very disappointing that the customer service is so terrible here.
1647289339
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXMk1lTk9BEAE!2m1!1s0x0:0x1c25d7df1d96913!3m1!1s2@1:CIHM0ogKEICAgIDW2MeNOA%7CCgwI-8e-kQYQ4KHJkgI%7C?hl=en-US
Jeanne Tuzik
google
https://www.google.com/maps/place/?q=place_id:ChIJETXiBULlJIgRE2nZ8X1dwgE
Jeanne, we really appreciate your great rating. If you need help browsing our inventory or with anything else, just let us know. -Brian A., GSM
1647543104
5
Best service! Best inventory of used and new vehicles.
1592932357
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM4cUtfTjdRRRAB!2m1!1s0x0:0x1c25d7df1d96913!3m1!1s2@1:CIHM0ogKEICAgIC8qK_N7QE%7CCgsIhfDI9wUQoOyRUw%7C?hl=en-US
Frank Wieckowski
google
https://www.google.com/maps/place/?q=place_id:ChIJETXiBULlJIgRE2nZ8X1dwgE
We know how important your time is, Frank! Making sure your truck receives care that is timely and thorough is what we're all about. Thanks for trusting us with your vehicle and for taking the time to leave this review. If you ever need us again, don't hesitate to reach out! - Brian A., GSM
1593177719
5
Service department was EXCELLENT! I put my keys in the after hours drop box last night. Got a call first thing this morning that they were pulling my truck in to look at the check engine light. Got another call a few hours later that my truck was ready. Paperwork and truck were ready when I arrived. Great service and very friendly employees.
1591634396
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjaHRtQ0ZBEAE!2m1!1s0x0:0x1c25d7df1d96913!3m1!1s2@1:CIHM0ogKEICAgIDchtmCFA%7CCgwI3NP59gUQ6LmGqgI%7C?hl=en-US
alex Sinnaeve
google
https://www.google.com/maps/place/?q=place_id:ChIJETXiBULlJIgRE2nZ8X1dwgE
I'm very sorry to read about your experience, Alex. The vehicles we sell are of top quality, and I can assure you that we would never intentionally sell anyone a vehicle that was less than pristine. If you have a chance, please give us a call at (586) 336-0200 -- we would like to clear the air on this. -Brian A., GSM
1592058908
1
This place is a total scam I bought a used pick up truck from Phil. Went to get an oil change they scan the truck just to check for anything and to remove the oil change light we found out there were tons Ill transmission codes and other issues that were not popping up on my dash. Took it to several other places to confirm and they had tampered with the check engine light now my transmission is about to go out I have been trying to contact Ryan (manager) for days they keep dodging my calls. Complete scam still trying to contact them about the issues no one seems to be willing to help we will see how this goes but The truck absolutely has a ton of issues and the light is not working they sold it to me without the light working definitely a safety issue and ILLEGAL. The whole process of buying the car was really uncomfortable there are a lot of other issues but fixing this transmission is the main thing I dont even want the truck anymore there are so many issues and these people are clearly trying to dodge the whole situation.
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