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Landroverwestashley
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Landroverwestashley reviews
Information about Landroverwestashley
4,32
222 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNNDlTRERnEAE!2m1!1s0x0:0x67aa10ba0628af45!3m1!1s2@1:CIHM0ogKEICAgIDM49SDDg%7CCgwIz-Xi8AUQ0PH41QE%7C?hl=en-US
Zara Hollbrook
google
https://www.google.com/maps/place/?q=place_id:ChIJv2G_rfZ7_ogRRa8oBroQqmc
1
The people that run this place are a joke! They will rip you off with parts that arent needed for your vehicles.
1513383706
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBdW9Ick9BEAE!2m1!1s0x0:0x67aa10ba0628af45!3m1!1s2@1:CIHM0ogKEICAgIDAuoHrOA%7CCgwIms7R0QUQwPG1tgI%7C?hl=en-US
Taylor Owens Wise
google
https://www.google.com/maps/place/?q=place_id:ChIJv2G_rfZ7_ogRRa8oBroQqmc
1
We have bought 1 Land Rover and 2 Range Rovers since 2013. In 2013, we first approached Land Rover West Ashley about our purchase and the experience was absolutely terrible. All employees were rude and ultimately uninformed. We took our business to Columbia and were treated so kindly and with great customer service. We gave Land Rover West Ashley another chance for the service on one of our vehicles in December of 2017. A service appointment was discussed for approximately 15 minutes on the phone to determine our needs and was set for drop off at 1PM and pick it up at 5PM for a date later in the week, as we live over an hour away. When we arrived at Land Rover West Ashley well before 1PM on our assigned date, Garrett in the service department was extremely rude. Ultimately, he said we would have to leave our car there for at least 3-5 days for the service and demanded that I should not be upset because I should not have listened to the person who set the appointment (who works for Land Rover West Ashley). When we explained to him that we drove all the way to Charleston, solely for this service, he was rude, offered no assistance other than "you don't even need a service for 1k more miles, so just come back in January or February", and seemed to think my frustration with the situation was a laughing matter. We will once again be taking our business to Land Rover Columbia. Customer service is a very important part of any business and Land Rover West Ashley just does not get it.
1481671113
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRM3Rpck1nEAE!2m1!1s0x0:0x67aa10ba0628af45!3m1!1s2@1:CIHM0ogKEICAgIDQ3tirMg%7CCgwIyYPCwgUQgOzBhQE%7C?hl=en-US
Brad Munday
google
https://www.google.com/maps/place/?q=place_id:ChIJv2G_rfZ7_ogRRa8oBroQqmc
5
Baker Jaguar West Ashley did a great job for me. Jim Wicks is a first class Sales Executive and Ashley Hanley makes things happen. Thanks, Brad Munday
1543670126
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNJN2FDNGJREAE!2m1!1s0x0:0x67aa10ba0628af45!3m1!1s2@1:CIHM0ogKEICAgICI7aC4bQ%7CCgwI7pKK4AUQ6ZHU8QE%7C?hl=en-US
Kelsea Hunt
google
https://www.google.com/maps/place/?q=place_id:ChIJv2G_rfZ7_ogRRa8oBroQqmc
Kelsea, Thank you for the 5-star rating and review! We are thrilled to hear that we exceeded your expectations and are thankful that you trusted us with your vehicle. We appreciate your business and hope you will continue to choose us for all of your Land Rover needs. -The Land Rover West Ashley Team
1543859215
5
I bought an old school 2000 Discovery Series II that had been sitting for awhile so naturally it needed some TLC. At first, I tried to go to a more "budget-friendly" repair shop because you always hear that the dealership is going to be way more expensive. That ended up not being true in the long run and even if it had been, the customer service alone would have made it worth the extra cost. The "budget friendly" repair shop would take days to call me back, struggled to explain why certain things needed to be replaced, and basically my SES light would come on every time I left their parking lot. Once I finally decided to "bite the bullet" and take it to the dealership, I was wondering why I ever took it somewhere else to begin with. The receptionist was very friendly and took the time to explain how the process works BEFORE I brought my car in. I ended up having my car towed in and as soon as they received it, I had a phone call telling me an approximate time frame and they actually listened to everything I had to say about how the car was driving and what the issues were. I worked with Garrett throughout the entire process and he was awesome. He left me a very detailed message with what needed to be done, the cost, and how long it should take. He also took the time to explain WHY and what those parts do. I also rarely ever had to call him when I got off work to get an update after they started the repairs. I would turn my phone on and there was a message waiting for me to tell me where they were in the process and how it was going. My whole experience was really easy and beyond what I expect from a repair shop.
1602482196
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDcThyUnNBRRAB!2m1!1s0x0:0x67aa10ba0628af45!3m1!1s2@1:CIHM0ogKEICAgIDCq8rRsAE%7CCgwIlOCP_AUQ8Nr_rwE%7C?hl=en-US
Anna Davydova
google
https://www.google.com/maps/place/?q=place_id:ChIJv2G_rfZ7_ogRRa8oBroQqmc
2
Ive owned my Evoque for a almost a year and a half now.I bought it new from Land Rover West Ashley. A luxury car for unbelievable money. Wouldnt you expect great maintenance service for your money? Not with WA branch. My experience with them has been nothing but disappointment. And its not just an occasional, one- time bad luck , I understand anybody can screw up once in a while. But every single time I need service they mess up. This time my car needed alignment bc one of the wheels was completely worn out and I scheduled an appointment online, showed up in person the next day to make sure they got me in the system, requested a new tire by the date of my appointment, told them its ok if I need to pay for it. Dropped the car on Friday morning, 8:45 am as scheduled, when I asked them if they got a new tire for me they said no. All day Friday,all day Saturday..... Monday morning - still aint got my car back. Which is more frustrating - no text message, no call, no nothing to let me know how long it might take. Its my only car and I think I deserve to be informed... my schedule totally messed up bc those guys dont seem to be interested in keeping you as their client. Keep stealing my time by keeping my car for as many days as they consider possible. Service guys from regular cars I used to have did a way better job.: at least I always got a text message from them about whats going on and how long it might be. These people in West Ashley dealership are the reason why Im so ready to give up the car I like. Outrageous! Why should I be calling them trying to find out when my car is ready? Isnt it supposed to be the other way in customer service?Is there any time frame for a simple service like changing one tire?Two nights, isnt that enough for it?Absolutely absurd!
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