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Coastalsaves
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Coastalsaves reviews
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4,60
233 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNLN2NUNzJnRRAB!2m1!1s0x0:0x103737d1b5d4cfb0!3m1!1s2@1:CIHM0ogKEICAgICK7cT72gE%7CCgsIlsrdgwYQ0MqhJg%7C?hl=en-US
Richard Estabrook
google
https://www.google.com/maps/place/?q=place_id:ChIJXxYWeZ4xAIkRsM_UtdE3NxA
Richard, we are so sorry for our team's lack of communication and any frustration that you incurred while during your visit. The frustrations that you endured absolutely should not have happened and this has become a learning experience for our team. Once your vehicle was pulled up it does take a few minutes to process your vehicle and we do try to expedite that process as fast as we can but can take a few minutes to do so. We do, however, understand that after dealing with prior frustrations you did not want to wait any longer than you had to. The Environmental Health & Safety Department (EH&S) conducted a review of the benefits of plexiglass barriers, as well as guidance on prioritizing the installation where there is an increased potential for close contact with others. We have installed those but have also reiterated to our team to wear a mask behind the barrier as well. We do take that seriously and thank you very much for bringing this to our attention. We know that you have already spoken to our assistant manager, Tyler, but he will be reaching out to discuss this further with you. We hope that you give us the opportunity to prove to you that this incident was an anomaly. Please don't hesitate to reach out to our service manager, Sean, as well if you have any questions or further concerns. He can be reached directly at 843-979-6013.
1618496073
1
Just plain awful! Scheduled my vehicles 1st service appointment the prior week, including setting everything up with the vin number. Show up for my scheduled appointment and they cant do the oil change, cause they dont have the oil filter. How do you not have oil filters in stock, or at the very least ordered them for schedule maintenance. They proceed to do the open recall for the software update, which was mentioned to me when the appointment was scheduled. Truck is done and they pull it up. 10 minutes go by and no one comes to get me in the waiting area. I go to the service desk and they go, ohh is that your truck. Yeah, seriously. Then some more time fumbling around trying to find the paperwork and keys. The whole experience completely reeked of incompetence, so much so that I physically popped the hood and checked the oil just to make sure it wasnt empty. Oh and to top it off sign on the doors says mask required, but not a single person in the service department I interacted with that wasnt behind a plastic shield had one on.
1638452882
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHNmN5TzlRRRAB!2m1!1s0x0:0x103737d1b5d4cfb0!3m1!1s2@1:CIHM0ogKEICAgIDG6cyO9QE%7CCgwIkp2jjQYQ4Kyj1QI%7C?hl=en-US
Ross Baker
google
https://www.google.com/maps/place/?q=place_id:ChIJXxYWeZ4xAIkRsM_UtdE3NxA
Hi Ross, while we encourage anyone to price shop we would also ask that those looking take into account that we have a high value of service performed by General Motors master technicians and General Motors recommended parts. We take great pride in our work and the service we provide our customers and that also includes transparency. If you would like to go over your quote in full with our GM service manager, Sean, please don't hesitate to reach out to him directly at 843-979-6013.
1638458556
2
We took our 2015 suburban in for an estimate to have the transmission repaired/replaced. We were quoted just under $6,000 for a replacement using a remanufactured transmission with a 5 year warranty. We ended up having a reputable transmission shop do the same work with a comparable remanufactured unit with the same 5 year warranty for just under $3000. We expected the dealership to be slightly higher due to specializing in their own vehicles but more than twice the price seems unreasonable. No hard feelings, I just would warn anyone wanting to use this shop for anything other than warranty covered repairs to shop around for pricing.
1655392081
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPemNuYlV3EAE!2m1!1s0x0:0x103737d1b5d4cfb0!3m1!1s2@1:CIHM0ogKEICAgICOzcnbUw%7CCgsI0Y6tlQYQkO2RZg%7C?hl=en-US
Noelle Naumann
google
https://www.google.com/maps/place/?q=place_id:ChIJXxYWeZ4xAIkRsM_UtdE3NxA
Thank you for your wonderful review, Noellle. We really appreciate your support and business!! We will pass along your compliments as well.
1655396279
5
Brent was incredibly helpful and found a vehicle for me in record time. I had a few questions after my purchase, and Brent answered almost immediately. The whole process was very smooth and easy.
1589469210
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURja091TXBnRRAB!2m1!1s0x0:0x103737d1b5d4cfb0!3m1!1s2@1:CIHM0ogKEICAgIDckOuMpgE%7CCgsImsD19QUQsJHpAw%7C?hl=en-US
Rita Small
google
https://www.google.com/maps/place/?q=place_id:ChIJXxYWeZ4xAIkRsM_UtdE3NxA
Our team was so happy to read about your experience, Rita! Thank you so much for taking the time to leave this review and also for your business! We appreciate your support!
1589555915
5
Staff is both friendly and professional. The best experience I have had purchasing my car. Service department is also great.
1622384412
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxM1BTbXpBRRAB!2m1!1s0x0:0x103737d1b5d4cfb0!3m1!1s2@1:CIHM0ogKEICAgICq3PSmzAE%7CCgsInL7OhQYQsL7HMw%7C?hl=en-US
E B
google
https://www.google.com/maps/place/?q=place_id:ChIJXxYWeZ4xAIkRsM_UtdE3NxA
Hi Heyward, we are so sorry to see your frustrations. We always want to be 100 percent transparent and we would be happy to go over the quoted labor costs with you at any time. At this time, we cannot pull your vehicle, as there is not one in our system with the name listed on this review. There are times where one of our GM or Nissan certified technicians would need to remove the whole headliner and trim panels to correctly repair/replace. Our management team would be happy to fully go over any quote given to you at any time. You can reach our service manager, Sean, directly at 843-979-6013. He would like to talk with you in regard to this and get some more information so we can properly pull up your quote on our end.
1622469014
3
The sunroof motor stopped working so I went to Coastal to repair or replace it. I was told it would cost $735. The part only cost $125. What nut would charge $600 labor?Went to a local body shop and they said it could be replaced for $200 in labor. Guess Coastal wants to throw business elsewhere.
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