Hello Mr. Hernandez, Thank you for providing feedback of your recent experience. I apologize you did not receive the experience you expected with our dealership. It is our goal to provide our customers with the best customer service as our customers are our first priority. I do see your request on the 19th at 1:35 PM and see where Indriani responded at 1:39PM letting you know that unfortunately, this particular vehicle was being sold, she then followed up with a phone call at 1:41PM but was unable to reach you. Please know we would love to earn your business and try and located another vehicle for you. Please feel free to contact me directly. Thank you, Casey Wright E-Commerce Director 251-378-4360
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1
This Jaguar dealership has very poor sales service. I tried to contact a sales person and no one got back to me. I requested online information and I did get an instantly generic spam email (see attached). I was hoping a sales person will call but it never happened. After a couple of days, I called and I was able to to talk to a sales rep who indicated that the car was sold even though the car is still listed available in their website. I am very disappointed that Jaguar has this type of sales service.
We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
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5
Levi W. showed me exceptional customer service. I came in looking for a car that l'd seen online. Living and working in MS I didn't arrive till almost closing time (645 pm) so l rode around the lot looking for the vehicle. After not being able to locate the vehicle l just walked in to ask was it sold. Thankfully it wasn't, Levi no only found the vehicle, he made sure l was able to review it. The next day we stayed in contact via text and got everything together for purchase. I'm so in love with my new Lexus ES 350. This will be my 4th purchase from a Joe Bullard dealership. Thanks to Levi and the Joe Bullard team.
I want to start off by saying we have owned multiple Jaguars in multiple states and used multiple Jaguar dealerships during this time. We never had any issues until dealing with this dealership. My air conditioner quit working in my F-Pace (which is still under warranty) in June and without any concern for the situation they said best they could do was get me in in August. No AC for part of June, all of July and part of August in Florida! They offered to let me drop it off and they would work on it whenever they were able to get to it without any idea of when that might be. I asked if they offer a temporary replacement vehicle during this time. Of course, no they dont. Their solution to this problem is for me to rent a car until my car is fixed. They wont pay for it, but thats their solution to this problem. Im having a hard time justifying buying a Jaguar this time around when this dealership is so dismissive of its customers.
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