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Larch Cottage Nurseries
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Larch Cottage Nurseries reviews
Information about Larch Cottage Nurseries
4,40
166 reviews
The opinions come from external websites
Last update: 31.03.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s100478598079206916471!2s0x0:0x4340876959dff055?hl=en-US
Martin Greggor
google
https://www.google.com/maps/place/?q=place_id:ChIJmy2q84D5fEgRVfDfWWmHQEM
2
Went here about five years ago, great nursery lots of unusual plants at decent prices. Also good art gallery with classy items at reasonable prices. Went back today and was really disappointed. Prices have shot up, still a good range of plants, art stuff is cheap and tacky stuff you get in your average local garden centre. Saw a lily I fancied but it was a bit bedraggled, they refused to knock anything off so left it behind. Seemed a bit petty minded and left a bad taste in the mouth.
1511266372
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s105138771562112353196!2s0x0:0x4340876959dff055?hl=en-US
Philip Beeforth
google
https://www.google.com/maps/place/?q=place_id:ChIJmy2q84D5fEgRVfDfWWmHQEM
1
I ordered 5 ferns from Larch Cottage on the 2nd November 2017.I received an email on the 6th of november stating your plants will be delivered within two working days ,if this is not the case please call the office .Upon not receiving the plants within the two day window I rang Larch Cottage as requested and they stated the plants would be delivering vered the next day .The plants were not delivered the next day ,nor the next ,nor the next and each time I was spoke on the phone I was reassured they would be delivered and that there had been a mix up with labels by the courier .The plants eventually arrived on monday the 13th November ,one plant was upside down due to inadequate packing and the others were in a poor state from a long period in transit .I contacted Larch cottage to say ud received them but that they werent in great shape and they offered to reimburse the postage and packaging of 16+ ,this I accepted as a gesture and was reassured by email this would be processed monday .I received an email on monday stating they would not do this but reimburse me 50% of the postage .I stated this was unacceptable and emailed stating the service id received was substandard .In the end they offered to refund the payment for the plants and original postage id paid if i shipped them back .This I have done at the cost of an extra 16 to myself .Through ordering plants at Larch Cottage I have experienced the worst customer service of any kind of business Ive encoutered and would not buy from here again
1572440001
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s118083288918186333096!2s0x0:0x4340876959dff055?hl=en-US
Sheila Coward
google
https://www.google.com/maps/place/?q=place_id:ChIJmy2q84D5fEgRVfDfWWmHQEM
5
Love going to Larch Cottage to have a walk round the gardens, do much to see, and then popping into La Casa Verde for coffee and scone. The Red Barn is full of Christmas goodies. What a place I could have spent a lot of time and pennies in there today!!! But tomorrow is another day.
1534868026
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s111798159968392131848!2s0x0:0x4340876959dff055?hl=en-US
Jackie Lamb
google
https://www.google.com/maps/place/?q=place_id:ChIJmy2q84D5fEgRVfDfWWmHQEM
4
Wonderful plants lots I had not seen before and amazing garden decorative pieces.
1535125504
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s101799007949640543976!2s0x0:0x4340876959dff055?hl=en-US
Cate O'Neill
google
https://www.google.com/maps/place/?q=place_id:ChIJmy2q84D5fEgRVfDfWWmHQEM
1
DO NOT ORDER ONLINE! I was thrilled to find Larch Cottage because of their wide range of hard to find plants, so I got a bit carried away and ordered quite a few. I even phoned up and added to my order and the girl on the phone was very helpful. However, I was disappointed on receipt because 3 of the plants were very sickly looking and I would never have touched them in a nursery had I been able to choose for myself, and I was a little shocked that these had been sent to me. I took photos immediately and sent them to Larch Cottage. Photos are attached. My concern are the red specks which look like scale insect. See how they are along the veins on some of the leaves. A slug had also been included in the package and had had a good feed too! The response from Larch Cottage said that the plants were healthy, that the specks were seeds and that the plants could be chelsea chopped. They said I could return them if I preferred. At first I thought I may chop them but once my gardeners and gardening club members had seen them they all said they should be returned and the specks did look like scale insect. So I contacted Larch Cottage again and asked for a returns label. Once again their response was that the plants were healthy, that they grew the plants themselves and had done for 30 years so didn't have such problems. They were more than happy for me to return them myself but at my expense as they were healthy plants. So I am now stuck with 3 sick plants that cost me 24 and can't find a courier that will actually accept plants, so never again will I risk ordering from this business. This next bit is an update because once two of the geraniums I purchased finally flowered, they were clearly not what I had ordered. A shell pink flower with fine pink lines is actually a deep, bright pink. Very beautiful, but not what I paid money for. So not only do they send out poorly plants, they also mislabel plants too. I think another review already pointed this out. I'm sure the actual nursery is a beautiful place to visit and then you can choose your own plants, and the staff sound lovely, but the attitude of the owne, when it comes to sorting out problems, leaves a lot to be desired. And my review isn't the first one saying this.
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