Napletoncadillacrockford reviews

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Ethan Rogers

google

Ethan, thank you your feedback is important to us.

1632945943

1

Always rude. They treated me like I was not worthy to do business with them. Condescending, ambivalent, and in need of customer service training.

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David Metz

google

Thank you for taking the time to leave us a review on your experience. We are looking into both matters you mentioned and take them very seriously. We would like to speak with you further on these, if you can please Scott Nicoll we would certainly appreciate it. We strive to provide an exceptional experience for our customers and are sorry to hear we did not do so with you.

1505157372

1

Purchased a vehicle there in December 2016 it came with a 1yr warranty (paid), have had it in there several times and still no fix, this last issue they (service) told me my front rim was bent and " delamanating" ? Had Bocker Chevrolet in Freeport take a look at it at my cost, they found nothing wrong with any of my rims and all were balanced, and weren't for sure what they (Napeltons) was talking about "delamanating" did state there seemed to be an issue with front right side, possible brake or axle issue, so not for sure why I would be lied to by Napeltons since vehicle had a warranty, maybe just lazy on their part, would not recommend them to anyone in the future ! I would advise anyone in the future that has issues with Napletons contact Rockford Better Business Bureau (Dennis Horton) Dated 09-08-2017 Also a new situation has risen : Purchased gap ins with the vehicle in December 2016, and have now canceled it on July 14th,2017 with (Charles Madison) finance manager, and still have not received my refund check ? Spoke with the gap ins company today 09-08-2017 they stated they just received my cancellation as of 08-30-2017 WTH ? A month and a half later to cancel,, or just to make more money off of the customer and refund less ??? Spoke with an Attorney today and also the Better Business Bureau to see about getting their rating lowered !!!! I guess I'm not the only one to complain to them (better business bureau) they've received several complaints already !!! Guess they want a lawsuit since their bringing it upon themselves!!! Again Buyers Beware!!! If Scott Nickel would like to speak with me, Napeltons has my phone number in their file and he could have called by now if he thought it was important enough for you to state to "have me call in" shouldn't the guilty party try and contact me ? I sure would think so ?posted 09-29-17, Still no contact from Scott Nickel as of 10-6-2017, Another week has passed and still no contact from Scott Nickel, posted 10-13-2017, Gap insurance check finally arrived at my bank 10-16-2017, can cross one issue off my list, Still awaiting for vehicle issue to be repaired correctly. Recieved call from Scott Nickel 10-16-2017 and again on 10-17-2017 returned his call and left a voice mail at 5:10pm awaiting his call. Posted 10-22-2017 Ended up replacing all my rotors and pads myself, this indeed did repair my existing noise from my front end, Scott Nickel was advised of the repair but offered nothing in return? Even though his shop could find nothing wrong ? Very disappointed in the entire situation with Napeltons, could have at least offered to pay for my rotors and pads or at least a Gift Card for my problems with dealership !!!

1575317679

les p

google

Les, thank you for the 5 star review. Glad you found the car you love!

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5

Nick and the manager Demian went above and beyond to help me get into a new Cadillac I absolutely love! would recommend the guys at Napleton to everyone I know!

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Chuck Baumgartner

google

4

Good business to do business with.

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BONNIE Taylor

google

Bonnie, I am sorry you had an unpleasant experience. Give me a call and I will try to help. Jim Horst 815-975-3360.

1606331348

1

I had an appt there it was confirm was told to ask for 1person or another neither was there, gave them my price range ,this person showing everything but a cadilac, was dissapointed