I don't even want to give this place a star. Had a truck sent from Russell springs to Lexington. Made arrangements to make the 2hr drive to check it out. Was talking to the salesman Harry up until the night before going. He said he was cleaning it up and it would be ready when we got there. We arrived at 12:30 the next day. And they sold it on us before we got there. It wouldn't of even been on the lot had we not told them to move it there. Very shady doing us like that. Wouldn't recommend this place at all. Didn't get a phone call to stop us from driving down. That's how they treat the customers.
Will not be doing business with this location due to the fact that, some overweight guy, I can only assume he is a manager because he was sitting behind the desk. No idea what was going on but he SCREAMING at multiple people in the showroom claiming he was going to beat someone up and nothing would come of it. We got out of there quite quickly.
I absolutely love the Don Franklin service center. I bought a 2015 murano, in 2018. I've had all service done through the dealership. I've been told things cost more going through the dealership, but it would have voided my warranty. Even with my warranty elapsed, I still choose this service because it is the best! I don't think it's more expensive than it's WORTH at all. They take care of you, they never push extras, they make sure you understand and they're patient and kind with questions. Recently I had an issue with my sunroof being stuck open. I called about it and was told to come on by. How amazing is that?! They reset it and fixed it up on the spot. This is truly a wonderful car service provider with some of the nicest men and women I've encountered in this business. Thank you so much!
Olivia - We are now part of the Don Franklin Family of Dealerships offering a fully trained and dedicated service department and second-to-none Customer Rewards program. When you're next in the market for service or a new vehicle, we hope you'll consider us!
1516888639
3
While I initially had difficulties with the service, Dean Peterson created and exceptional experience. My car now runs better than before! Thank you for the service!
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