Fiatofnaperville reviews

1516212363

dana blackburn

google

Thank you for your review Ladana. While we wish we could change the past, the best thing we can offer is a second chance to change the future views of this dealership. As of October 11, 2019 Naperville Italian Motorworks and Maserati/Alfa Romeo/Fiat of Naperville are under new ownership and management. We are now Naperville Italian Autos. Even though your review was over a year ago, we still care! We would like to hear more about your experience with the prior management to see if there is anything we can do. Please don't hesitate to contact us directly. With Warmest Regards, Laura Hecht Internet Sales & Social Media Manager Naperville Italian Autos 331-229-8125

1574190284

2

because the sells person called and ask me to take or Lyft ,Uber to the car dealership which was 25 miles away and she expect me to pay for it

1534791510

Premnath Kamalanathan

google

Thank you for your review. While we wish we could change the past, the best thing we can offer is a second chance to change the future views of this dealership. As of October 11, 2019 Naperville Italian Motorworks and Maserati/Alfa Romeo/Fiat of Naperville are under new ownership and management. We are now Naperville Italian Autos. Even though your review was over a year ago, we still care! We would like to hear more about your experience with the prior management to see if there is anything we can do. Please don't hesitate to contact us directly. With Warmest Regards, Laura Hecht Internet Sales & Social Media Manager Naperville Italian Autos 331-229-8125

1574189904

1

I wish i could give zero stars. I would stay away from this dealership if you are planning to trade-in you car and definitely no if you are driving out of state. They made me drive 5 hours only to go back on their their own words. I was supposed to trade in my 15 Mustang for a 15 BMW 5 series. I had an offer from a local Mercedes dealer on my mustang and this fiat dealership sales person Kory said that he spoke with his manager and they would match me the same offer on the mustang after I had sent him the pictures, features and the VIN#. When I enquired over the phone I was told that there were no issues with the 5 series - no scratches or dent. But upon arrival I test drove the 5 series and found that the driver seat makes a grunting noise(I was told that could be fixed in existing manufacture warranty) when i tried to adjust the power seats and there were big scratches on the bottom front bumper which made me a little uncomfortable already and when the sales person called me for the final numbers I was shocked to know that they priced my mustang 4,500$ below the price they said they would match. Their sales person Kory said the pricing is made based on the market value for the car but in that case they should haven't made false promises that they could match my offer for trade in. He also gave reasons like that my mustang didn't have blind spot monitoring and navigation which brought the value down from their agreed value but i had clearly emailed him the features it had and the VIN# before I headed their way. All the reason they gave me for the pricing of my trade could have been done before I drove 5 hours. My mustang had no issue and it was in excellent condition (8200 miles) except for one very small stain on the front bumper protective sheeting which could be easily removed. I asked to speak with their manager and after waiting for sometime I spoke with their general manager Andy. He initially spoke like it was not their problem and when i tried to explain that I drove 5 hours for this, he made funny comments that i should have pressed hard on the gas and made it in 3 hours. He also said if anyone matched the original offer, they must be playing games and Andy would give his car for free. Seriously?!! After I showed him the emails I sent to Kory, he was apologetic and said that the used car manager made some error and they cannot match the offer on trade but said he could make some more phone calls to see if they can get me a better offer on my trade but I was super frustrated already so I and my family left the place. I am so disappointed with how they handled the situation. I wouldn't trust them on any purchase. For the record, I was able to find a different dealer who matched the original offer on my trade.

1562254493

Richard Egan-Wyer

google

Thank you for the review Richard! We really appreciate it!

1574189760

4

Sabroso

1513804281

Michael Schipke

google

5

Got my car serviced here, very clean and professional.

1583168186

Chris Clark

google

Chris, we are very sorry no one called you back. Please let us know if there is anything we can help with in the future as we strive for the best customer experience as possible.

1587563381

1

They never called us back like they were supposed to. We bought elsewhere