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LoadUp
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LoadUp reviews
Information about LoadUp
4,83
46 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhcF9xOTd3RRAB!2m1!1s0x0:0xd34b9111b19e8aff!3m1!1s2@1:CIHM0ogKEICAgICap_q97wE%7CCgsIxerKiAYQoOaBWQ%7C?hl=en-US
Alison Carr
google
https://www.google.com/maps/place/?q=place_id:ChIJu98VMA5744kR_4qesRGRS9M
Alison, thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. Please feel free to reach out via phone at (404)795-6030, or email [email protected] so that we may have the opportunity to talk with you more in depth about this. Thank you again for sharing your experience.
1628624818
1
I scheduled a pickup through Casper. LoadUp failed to come on 2 separate occasions, leaving me to wait for two 4-hour periods. I would not recommend this company.
1598736003
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDeGNheFJBEAE!2m1!1s0x0:0xd34b9111b19e8aff!3m1!1s2@1:CIHM0ogKEICAgICCxcaxRA%7CCgwIg42r-gUQ6NbkvwI%7C?hl=en-US
Torrey Martinez
google
https://www.google.com/maps/place/?q=place_id:ChIJu98VMA5744kR_4qesRGRS9M
Torrey, thank you for taking the time to share such a detailed review about your experience with our services. We are disheartened to hear that many elements of this process were disappointing to say the least. We have a high standard of quality for customer service and your experience should never have been an exception. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email [email protected] at your discretion.
1616698338
1
I manage apartment buildings in a busy city, and one of my former residents recommended this company for their upfront quotes and clear communication. None of that happened here. As somebody who manages apartment buildings for a living, I can't recommend this company for anyone who needs furniture disposed of before moving. Here's why: I placed an order 5 days prior and had it confirmed. Received a reminder email the day before. They no-showed during my window. When I called support to find out why, I was repeatedly knocked off the line right around the 7 minute mark. After 3 rounds of this, I opted to simply get a callback. When I received my callback, I was told my account was on hold. Why? Apparently the driver tried to contact me and didn't get an answer. No missed calls, no texts, and no emails, so that clearly didn't happen. The agent then said that the driver I had booked was not working today, so either he tried to contact me without a trace on a day he wasn't working, or one of those statements was a lie. The agent then said nobody else would be able to come by today, and that they had other orders to take care of. Except mine, of course. I move out of my apartment in 2 days, and now I'm going to have to find a new service in the busiest time of the year for movers or hope that the second time is the charm for my order.
1605217526
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpX2REaUJREAE!2m1!1s0x0:0xd34b9111b19e8aff!3m1!1s2@1:CIHM0ogKEICAgICi_dDiBQ%7CCgwI9tm2_QUQ-LXTzgM%7C?hl=en-US
John Leslie
google
https://www.google.com/maps/place/?q=place_id:ChIJu98VMA5744kR_4qesRGRS9M
5
Jamal and his partner were 15 minutes early which really helped me out. They were in and out with my old couch in 10 minutes flat.
1600820159
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDbXJEVDFRRRAB!2m1!1s0x0:0xd34b9111b19e8aff!3m1!1s2@1:CIHM0ogKEICAgIDCmrDT1QE%7CCgwIv6eq-wUQqLeL-AE%7C?hl=en-US
Bekah Weldon
google
https://www.google.com/maps/place/?q=place_id:ChIJu98VMA5744kR_4qesRGRS9M
5
My driver was super nice and the experience was quick and very easy! They came and got the couch out of our place in about two minutes.
1630192349
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUM2aVB6VXFBRRAB!2m1!1s0x0:0xd34b9111b19e8aff!3m1!1s2@1:CIHM0ogKEICAgIC6iPzUqAE%7CCgsI3YWriQYQ6OCVeg%7C?hl=en-US
Keith Ownby
google
https://www.google.com/maps/place/?q=place_id:ChIJu98VMA5744kR_4qesRGRS9M
Keith, it was our pleasure! We appreciate you taking the time to share such a thoughtful review and will happily share your feedback with Matt and his team! We look forward to helping you again in the future - thanks for choosing LoadUp!
1630332950
5
Matt Mullen from Majestic Handyman Services came out and removed what he was contracted for, as well as everything I sprung on him last minute. He and his employee were friendly, helpful, honest, fairly priced and effective. Matt is a great communicator; I knew exactly when he was going to arrive, and he was perfectly on-time. I would highly recommend him for any job you have that comes up. Fair price with no worries.
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