Set a service appointment up with a courtesy vehicle. They no showed me on day of pick up and didn't bother to notify me. Even the the person directing the calls couldn't get ahold of the service department. Horrible for a luxury dealership. Seems to be a JAGUAR dealership issue as this is the second dealer in different statez to do this.
Ran unauthorized Credit check. Consumers beware. I told my sales rep, John, NO hard credit bureau checks and he said they could run some check that will NOT show up on my credit report. Well surprise, the weasels ran a hard hit after me telling my salesman 5 times "be sure no hard hits!" I drove the car, liked it and I'd think about it. My John No! He said he'd call me the next day. No call. I called after 5 days to talk to the finance manager. John answered the phone and asked if he could help. I told him no I needed the finance manager. He put me on hold and came back in a minute and said In short, he/it was busy but would return my call.I asked to wait and he said both finance managers were busy. (2 finance managers, yeah) John said he'd call in the morning. After 5 days....(crickets chirping)
I was very pleased and satisfied with the repair work done on my 2010 Jaguar XF at Napleton. Jeremiah, service writer, was completely honest about what work needed to be done, and his service department was able to complete the work as expeditiously as the parts arrival allowed. They even resolved a nagging problem that another service department had not fixed. Even though Napleton is our closest repair facility, we generally used the dealership where we purchased our Jaguar. I believe they have earned their 5 stars here.
There parts and service is the worst, they cant even put the right oil in your car.never use them again
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