Hello Alexander, thank you for taking the time to reach out and bring this to our attention. We are having trouble locating you in our customer database but would like to learn more so we can properly address your concerns. Please give us a call at (412) 722-1800 at your earliest convenience.
1628083504
1
Took over 6 months to have basic parts ordered. Messed up the order multiple times and now have to cancel it. Will never use this dealer again!
We're sorry to hear you had a bad experience working with our team, Rav. This is not the type of service customers have come to expect from Diehl. You should always feel valued and respected. Your feedback has been sent to our management team so it can be properly reviewed and addressed. Thank you for giving us this opportunity to improve.
1593444112
1
The worst customer service in my life. Was approved for my business for truck. They were nice at the first day and gave me truck until they prepare docs But they couldn't prepare docs in 1.5 days. I called them at least 20 times and nobody call me back. When I came back sales and financial told me that they were busy with another customers. It's mean that if you are out of the doors you became nobody. They care only if you physically in Store buy a car. After sale good luck. I was out of business 2 my days because of them and lost 2 good deals for truck, due to trust them and decided to work with them.
Thank you for the excellent review, Bobby! We're glad to hear our team took great care of you and your vehicle. If there is anything else we can do for you, please let us know.
1611157846
5
Took my 2015 jeep wrangler in for inspection and emissions this morning. They finished in less than 90 minutes, very efficient, very pleasant, very Covid compliant.
dd dd, We will certainly relay this message to Diehl Towing representatives. While we are associated in name, it is a completely separate business. Would you mind emailing us at [email protected] to gather some information about the tow? Thanks, Tina
1498506311
1
This is for the diehl towing. They said less then 45 minutes. Was broke down only 10 minutes from there shop.... needless to say I was told I needed to be there for them to take the truck. Well waited for 2 hours and left truck there had a ride... they called shortly after thatand said 30 minutes... so get a ride back to the truck wait a hour. And they said I had to wait again they went on another tow..... In total a 30 minute tow ended up takingover four hours
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