Matthew, I understand that your service experience was not satisfactory. I would be open to a professional conversation with you about what transpired. The wellbeing of our team and our guests is paramount, and we will retain this focus during the proposed conversation. You may reach out to me directly whenever you are next available. -John Apuzzo - General Manager - 203-508-7017
1659562448
1
Brought my car in for service and had an experience that I'd like to speak to the owner about. Wondering how I can make that happen? Follow up: without going into detail, this was a bad experience from all angles. Ill never deal with this dealership again. Ive sold my Jaguar and will not buy another. The ownership experience was bad from a product point of view. Ive dealt with several dealers over the 22 years I owned my Jaguar and Jaguar of North Haven is the only one I had a horrible experience with. If I still owned my Jag I would take it to any other dealership but would avoid North Haven like the plague.
Remy - I sincerely apologize for the delay here. We do strive to be accommodating and efficient for our customers, and I would be more than willing to speak with you directly about what happened and see if there is anything we can do to make this right. Please don't hesitate to give me a call. Thank you, John Apuzzo - General Manager - 203-508-7017
1609352596
1
Update: Took them 1 over 1 month to refund my deposit on the vehicle. Salesperson Chris overpromised many factors of the deal, and was a complete mess. Finance manager led me to believe I was approved and had me add the vehicle to my insurance, pay a deposit, and schedule a pick up date. All time wasted in the end.
Thank you so much for saying that our Service Department is the best! We are so happy to hear that your vehicle is running smoothly after your visit with us at Jaguar North Haven. Have a great week!
1578325769
5
These guys are the BEST! The staff and mechanics are great! They did a great job repairing my vehicle!
Daniel, thank you for leaving Jaguar North Haven a five-star review. We take pride in offering exceptional customer experiences and it is fantastic to see that came through to you!
1597843668
5
I came here for service, felt welcome and had a pleasant experience. Gorgeous building and showroom.
Congratulations on your new car! Thank for the great review and for choosing Jaguar North Haven!
1558971475
5
Great dealership. They were very friendly and helpful with all our needs. Michael was great can't wait to drive my new car.
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