Glendaleinfiniti reviews

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Bharath Sheelam

google

2

I read some of the reviews which are bad but i thought I would give this dealership a shot and TRUST me when i say.....RUN AWAY FROM THIS PLACE....

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Alex Voltz

google

1

I bought an FX35 which literally took ALL DAY to do the paperwork. Then I went to trade the FX35 in for an FX50S they were supposed to pay off my previous lease which took them FOUR MONTHS and me hounding them also messing up my credit. I recently tried to buy a new car at another dealership and when they ran the Carfax on the FX50S there were MULTIPLE errors. The main of which being an odometer discrepancy which red flagged it as a rollback warning. Also there were three occasions where it said my car was offered for sale and was definitely not. I drove directly to Glendale Infiniti wanting them to fix the Carfax. Spoke with their finance guy saying he'll check into it. Days pass not hearing anything so I call them and apparently the guy I JUST spoke to 'no longer works there'?! Sketchy. Talking to the new finance guy he snottily reassures me he's working on it. I gave up relying on them and contacted Carfax myself (which was an incredible pain in the ass. They don't have a phone number and you just have to wait around for someone to respond via email.) Needless to say avoid this place at all costs! Seeing a lot of the other reviews as well as my own experiences I have no idea how a place like this says in business.

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Raymond Zhao

google

Congratulations on your new purchase, Raymond! It is wonderful to hear that Bryan and Pezh were able to provide you with a great experience!We really appreciate this feedback and we will share it with them. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Sincerely, Shanna Valenzuela, Customer Relations Manager, (818) 769-8100 ext 2217, [email protected]

1487000322

5

Had a great experience with Bryan and Pezh Kayedan. I just bought a car from here and would definitely recommend here to everyone. They have excellent customer service and are patient to every customer.

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Erick Diaz

google

5

I have never had a a better car buying experience than here at Glendale Infiniti. All of the credit goes to Marco Andrade. He is as transparent as it gets and isn't pushy. He takes the time to understand your needs and budget and will work with you so you can walk out happy. He's great & he treats you like family. I wouldn't think twice about going anywhere else. Glendale Infiniti is lucky to have him and you will not be disappointed working with him. Thank you, Marco Andrade for making this an easy process!

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Namgay Tshering

google

1

Hi Friends, I want to share my terrifying experience at Glendale Infiniti dealer today. I was looking for a minivan on auto dealer and car guru website and saw their minivan priced $23,495 on internet. Like any customer I called and asked if they can give a better price. A sales guy introduced himself as Luis Ortiz asked me, what was my budget. I said I had $20,000. He said NO. Then I said, I can offer $21000. He then asked me to pay $21599 and a total of $23878. The difference ($2279), he said it was tax. I thought tax is a state fund, which we all contribute and I said ok, I ll bring a check. Then he jacked the price to $22599 (excluding tax), if I pay cash. I had enough and I said m not buying. After a while, he said, he convinced his manager and I can take it for $23878 and that he wants cashers check. I went to the bank and made a cashers check of $23878 and reached Sacramento bus stop at 7:00AM. I traveled eight hours to LA and hitched a cab from downtown LA and made to their office at 3:45PM. The guy named Luis came and showed me the minivan and I took a test drive. He asked me, if I liked it. I gave my honest answer, yes I liked it. Then he went inside and came back and said he wants $1000 more or he will not sell the car. I was absolutely shocked and in utter disbelief. I never thought that will happen, not even in my wildest dream. I didn't have additional $1000 and when he saw that I couldn't pay that much, he reduced to $500. He told me to sit and think and treated just like any prosecutor treats criminal to confess the crime. I didn't know what to do. I was 400 miles away from home in a strange city and didn't prepare for anything like this scenario. He then came back with his manager and said, are you ready to pay? I said I have no cash left. Then he told me to finance with them or use my credit card. I told him, I can't afford that additional money. He then threw back my $23878 casher check that he told me to bring and opened the door, showing me the way out. My cell phone battery was dying, it was almost dark and I felt the cold air gushing in. I have no where to go and was completely screwed. The only way out for me was to accept his brunt, and make home safely. I paid that additional $500 with credit card and ran home. Friends, if you have humanity, please never buy car from this place. Even if you do window shopping, take someone with you so that you will not be helpless like me. For me, I may heal the additional financial charges, but the scars of humiliation, embarrassment and mental torture will remain for the rest of my life.