Mark thank you for the review from your last visit in 2016. I checked the notes from your last time in, I also looked at the photos taken when you came in. I would only suggest that you double check your insurance policy with regards to Collision repairs. We do hope to see you again and re earn your trust. Tony Arbisi Vice President Crash1 Collision Center
1531232633
2
First time I loved them, second time I don't believe I got new parts, and they said I did something to it which I thought he was calling me a lier. I will NEVER go their again.
Ashley, I spoke with the woman you spoke to upfront. I went to the cameras to hear and see what transpired. After you were asked for your insurance card to continue our process you walked out. Im sorry you felt our process made you feel as if you were talked down to. I will use this situation help us internially when dealing with customers who question our process as to why insurance companies our Crash1 ask for things.
1552596883
1
We went here for an estimate for the damage done to my car by a tow truck, the two women in there were extremely rude and completely talked down to us as if we were children. We left without the estimate and are never going back. Terrible customer service
Lyndsay, thank you for taking the time to leave us an awesome review. It was our pleasure to meet your expectations. Cant wait to see your first referral.
1614812457
5
I took my car to crash1 after it was damaged by a snow plow, and was impressed from start to finish. The staff at Crash1 made the entire process so painless- they worked directly with my insurance and even gave me a free loaner! That was a HUGE help! They finished their work on my vehicle ahead of schedule and when I picked it up they had it looking brand new. The owner even gave us a tour of the shop( the most immaculate auto repair shop Ive ever seen) and they gave me a bouquet of flowers as a thank you for my business. Wow! Definitely recommend Crash1 for any auto body repairs.
Kurt, thank you for taking the time to leave us a five star review. It was our pleasure to help you in this dire time of yours. We strive to have all of our customers feel the same as yours. Youre welcome!
1612216360
5
CRASH1 Collision Center is a great business! Asoundingly through assessments and great workmanship they restored the damage. I would highly recommend them on their professional conduct and sheer aptitude to service you . Thank you CRASH1 Collision.
Thank you for your feedback. We like to have an estimated time of delivery because we try to be conscientious of your time. So that we may go over to your repair and answer any questions you may have so that you won't have to wait. We hope that you were satisfied with the repairs that Crash1 has provided you. Tony Arbisi Vice President
1504035871
1
I was told my car would be ready on Monday, when I dropped my car off on Thursday afternoon. It wasn't! I was then told it would be ready on Wednesday afternoon or Thursday morning. It wasn't! I did receive a call from a very condescending receptionist late Thursday afternoon that my car would be ready to pick up on Friday. I said I would be in after work. Then I was asked what time. I said I wasn't sure. Well guess what! You need an appointment to pick up your vehicle. She was very condescending and shouldn't be working with the public. I will not be going back there!
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