We have made several attempts to identify you and your vehicle to adress your concerns. We are unaware of your negative experience with TMS other than this review. Please call me, Allison, to discuss your experience.
1491486446
1
There customer service is bad the gentleman name Allen is very rude i will never take my truck there ever again
I was told they had an "off site body shop" only to find out it was Maaco in Hanover PA. The car was dropped off at Treasured for emblem removal. They had the "off site body shop" paint the entire car with a quick paint job, ruining it. I had to call the police to get them to release the car. Now I am being told "it's between you and Maaco" I feel bad for the guy that has the 55 Porsche 356 there, I bet he does not know it's a Maaco.
We are disappointed that your experience with TMS did not meet your expectations. We strive to keep our customers fully informed through all phases of the diagnosis and repair process.
1491485875
1
TERRIBLE business..... Against better judgement, I decided to try this shop out. Needless to say, their customer service deserves zero stars. I dropped my car off and was given the fee for them to see whats wrong with it. After 3 days of them having my car and no communication from them at all, I'm told my bill was now $350 more than they said due to labor for them diagnosing the issue with my truck--- apparently the "diagnostic charge" is just for turning the computer on and doesn't include them actually diagnosing the issue, surprise! (That would've been nice to know on day 1)... When I pushed back on the pricing for the service, they treated me like I was trying to pull a fast one on them! haha. I cut my losses and got my car out of there ASAP because frankly, there is no transparency in their business practices, they are rude once they have your car hostage, and I do not trust them. THEY HAVE MASTERED THE ART OF SHADY BUSINESS --- I guess I found out why their reviews are so bad..
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