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Infinitiniles
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Infinitiniles reviews
Information about Infinitiniles
4,10
214 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTcHFQY1ZnEAE!2m1!1s0x0:0xa26c64e71ef05a86!3m1!1s2@1:CIHM0ogKEICAgIDSpqPcVg%7CCgwIlI2O_wUQyNGzhwI%7C?hl=en-US
nawaz iqbal
google
https://www.google.com/maps/place/?q=place_id:ChIJ2TYBQkzPD4gRhlrwHudkbKI
Thank you for your feedback. Please contact Service Director Julian Tiplea who will be more than happy to address your concerns. He will do his very best to resolve this situation to your satisfaction. Julian can be reached via email at [email protected].
1609167545
1
very bad service department nobody picks up your call
1583513275
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzb2F1blV3EAE!2m1!1s0x0:0xa26c64e71ef05a86!3m1!1s2@1:CIHM0ogKEICAgIDsoaunUw%7CCgwIu_2J8wUQoIL8wwI%7C?hl=en-US
John Petzke
google
https://www.google.com/maps/place/?q=place_id:ChIJ2TYBQkzPD4gRhlrwHudkbKI
We appreciate your feedback, John. While we strive to make each customer happy with their car shopping experience, sometimes we do fall short. Please accept our apology and give us another chance.
1583764822
1
We were attracted to the dealership by an advertised price on a 2018 Mazda6 for my son. This was his first car buying experience and we were extremely disappointed with our Sales Associate, Olga. While writing up the sale, the dealer added an additional $850 worth of costs to the advertised price. They said this was for an inspection and repairs they needed to do to the car. We explained that we were not going to pay their cost for vehicle care and were prepared to leave. They immediately said they could cut that down to $450, and we again explained that was not the advertised price, at which time Olga went to talk with her manager, Jordan, to see if the entire cost could be waived. After this, the rest of our time at the dealership was not pleasant. Olga was short, rude, and even disrespectful - she made us feel as if we were inconveniencing her throughout the rest of the sale. One of the tires had a hole and slow leak and the dealer reluctantly agreed to replace the tire. We left the car for a day, and when we returned to pick it up, we almost were not able to do so. It apprears that while trying to encourage our son to be independent, finance and purchase the car on his own, there were some underlying insurance implications. While we had the vehicle added to our insurance policy, the dealer failed to inform us that if my name was not on the title that the insurance would be a problem,. It appears that this dealership has no interest in helping their customers understand the variety of considerations involved in purchasing a car. After figuring out that we needed to have our names on the title, I called the dealership and was basically blamed for their inability to inform me of this issue. Is this the first time this dealership sold a car to a college student? My car buying experience through this dealership was terrible.
1637038653
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHc0lPdFRBEAE!2m1!1s0x0:0xa26c64e71ef05a86!3m1!1s2@1:CIHM0ogKEICAgIDGsIOtTA%7CCgwIvfTMjAYQ-K36ugE%7C?hl=en-US
Henry Ziccardi
google
https://www.google.com/maps/place/?q=place_id:ChIJ2TYBQkzPD4gRhlrwHudkbKI
Thank you for your review. We appreciate your business, and we hope to service you again soon!
1637164191
5
Hi, I would like to commend the Berman Infiniti dealership, and especially Howar Ruiz my sales representative. I recently purchased an 2017 Infiniti QX50. Shortly after I bought it I noticed the windshield was being scratched by the plastic casing of the wiper. I noticed the arm of the blade bent and took it in. To my dismay, the windshield and wipers were not covered under any warranty. We then negotiated, and came to an agreement in which I would pay half the cost; but when the job was finished with a new windshield, arms and wipersthey picked up everything. Yep. No charge. So a tip of the hat to Howar Ruiz and Berman Infiniti. That was more than a kind gesture. And if anyone is in the market for an Infiniti or just not sure what make of car, go see Howar. He becomes a friend the first time you meet him; and obviously hell look after you. My best, Henry Ziccardi
1555804954
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNZbTRycUtnEAE!2m1!1s0x0:0xa26c64e71ef05a86!3m1!1s2@1:CIHM0ogKEICAgICYm4rqKg%7CCgwImubu5QUQuPOrlgM%7C?hl=en-US
Eric Fine
google
https://www.google.com/maps/place/?q=place_id:ChIJ2TYBQkzPD4gRhlrwHudkbKI
Eric, thank you kindly for your feedback and review. Welcome to the Berman family!
1556114517
4
Quick thinking service managers who arranged a loaner on the fly. Car ready on time.
1547575550
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURJamEzd0lBEAE!2m1!1s0x0:0xa26c64e71ef05a86!3m1!1s2@1:CIHM0ogKEICAgIDIja3wIA%7CCgwI_sH44QUQy7-Z6QE%7C?hl=en-US
Kap Papino
google
https://www.google.com/maps/place/?q=place_id:ChIJ2TYBQkzPD4gRhlrwHudkbKI
Thank you for your feedback, Kap. Please contact Service Manager Bill Hans who would be more than happy to address your concerns. He will do his very best to resolve this situation to your satisfaction. Bill's can be reached via email at [email protected]
1547650660
1
I was scheduled for oil change and was supposed to have arranged complimentary vehicle since lease on my infinity was about to expire. As i pulled up to service area, no one would approach my vehicle, i had to look for service desk. Once i made it to service desk gentlemen was friendly and helpful, but since you pay that extra money for infinity, service should look for you, not the other way around. Once i made it to the main floor, person that was scheduling me -Alexandra Draskovic, neither the manager that would call prior the service multiple times was available . As i mentioned my appointment, random sales person related that vehicle i was supposed to get is not available, and if i could come back tomorrow....like i don't have better things to do but waste half of my day at the dealer. I was not approached my manager, just advised by previous sales person, and dismissed. Cafeteria looks like cheap tire shop waiting room. Smells like oil and washer fluid, coffe comes from shady machine and is bad...no real cream, just powder. I miss experience from Glenco Infiniti, service was on point, coffee was good, waiting area modern, and complimentary breakfast was always good. I like infinity but i can't imagine dealing with such service. I will look for delaership for whom customer service is number one priority. .....oh, I have been waiting for oil change already for 1h40m, we will see how clumsy they are in that department too.
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