My family has bought and had their vehicles services here for 15 years. My truck was bought here in 2002 and they've always worked on it. So when I needed it fixed, I brought it here. I figured I'd get it fixed and trade it in for a new truck. I was quoted at $1050 for the repair, but when it came time to pick my truck up the price all of a sudden jumped to $1267 and took two weeks instead of the estimated 3 days. Not only that, the salesman refused to negotiate with me on price for at all. Would just tell me "no we can't do that". My experience here has lost Akins not only my business but that of my parents, but my entire family and my friends. Landmark in athens is a much better experience.
This review is for the service department! I give 3 starts because Steven has always been a great help to me, and the crew that is the Facebook of the service department always is friendly and helpful. However, I couldnt give 5 stars because of the technicians. I have had nasty handprints left on my paint in the past which was frustrating, however this time I had a different issue. Apparently, the technician that worked on my car was blind to the fact that there are cameras on my car, which I checked later on after picking the car up. Upon finishing his work, he drove my car to make sure all was good, which I am fine with. However, there is no need to drive it like a bat out of hell. He drove well over he speedlimit, and he was all over he road. He took a curve and began going on the wrong side with an oncoming car, as well as turning In front of an oncoming car. I PAY FOR THIS CAR. No one is going to treat my hard work like that. It is highly disrespectful. I work hard for what I have, and I dont appreciate it being treated so poorly. Not to mention it also killed my gas mileage. I dont see them offering to replace the gas that was wasted by flooring it to speeds above he limit. My daily drive is 50% city 50% highway. I drive fairly carefully to keep my gas mileage at a good place. I had it averaging at about 23.8MPG. When I came back, it was at 21.9MPG, because of the harsh driving. Unless Mr. Technician wants to start paying my car payment and insurance, he should learn to take care of my stuff when I trust them with it.
After couple mths emailing back and forth to Akins(Frank Sergi) I made the 700 mile round trip to purchase 2015 Wrangler Unlimited, Informed him I was coming, when I arrive it takes over 20 minutes to find him and then he basically says he has no time for me and turns over to another salesman. I show him the Jeep, Long story short-He turns me over to so called Mgr(Jason Mcdaniel) cause of email price. Mgr in short goes around for another 30 minutes and then asks for $700 more, I offer $500 due to dealer add on. He refuses and leaves me with yet another salesman , I come up another $100 and he goes back to Mgr(Used Cars of all things) and about 10 minutes later they both come in and Mgr says he is all in at the $700.This is Memorial Weekend which was 23May and I am a 22 year Veteran and then he says that includes my $500 Military rebate and I was buying the Freedom Edition(Ironic). They basically told me the last two days they had sold enough vehicles and I could leave so I did. They lost sale after all above over $100.00, I went back to my hotel room and found another dealer not far from them and Sunday went over made a deal for same Freedom Edition for $400 less. That dealer was GREAT!I have never in my 57 years had such a terrible experience with a dealer. Veterans and anyone else looking for a vehicle there are too many fine dealers in Georgia to put up with their BS. I suggest Palmer or Hayes CDJR they appreciate vets.
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