I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! Sincerely, Mike Gamino, Sales Manager, [email protected]
1536592792
2
I called the Chevrolet warranty number to inquire on an expiring bumper-to-bumper warranty. The associate indicated that she had an excellent relationship with the service department and could get me in to do an oil change, and to check an issue with the radio. I specifically told her that if I couldn't get in and have both issues taken care of same day, that I wasnt interested. Of course she promised the world and said that she spoke with the service manager and that they could set me up with a 3pm appt. I arrive at my appointment and check in with staff, who of course are considerate and have a time schedule to deal with. The gentlemen at the counter gets everything squared away and tells me that he'll have the car ready for me in the morning. Of course I'm none too pleased as I was told by the telephone associate that I would be ready to go, and have my car done same day This is the third visit that I've set up an appointment for, and it's the third time that the work couldn't be completed same day. Why have an appointment time if the work can't be finished during the appointed time? I clearly communicated the issue, which begs the question, are staff trained to schedule accordingly? The associate should know whether or not the issue can be fixed same day, or will take longer. I've yet to be impressed with dealerships and their lack of communication!!! Due to poor communication, I'll have to take yet another afternoon off of work to have my car fixed!
Overpriced used car section. But, sales guy was really polite
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