Infinitiofthousandoaks reviews

1620524952

Daniel Godinez

google

1

Drive an hour away to look at car I had asked for just to be told they sold it before I got there and no one bothered to mention this so I have now wasted to hours with a basic Im sorry. So thank you Christian for following up and sales staff. Great job .

1480617792

Yelena Perelshteyn

google

We apologize for your experience with our service department. Our service manager, Nicole, will be reaching out to you very soon to follow up with information about your visit with us. We strive to ensure that all of our customers are satisfied and we regret that you did not come away with positive feelings.

1480555810

2

After I wrote my review (see below) a couple of days ago with all problems I had with the service department, I got a call from Service manager Nicole. She reassured me that they noticed the problems and after I asked about my Bluetooth, she recommended to disconnect it completely and connected it back again. Now it is working properly again. I guess my next appointment will be with Nicole and not Brian since she is the most knowledgeable. :) Here is my original review: This is my review on the service provided by Thousand oaks Infinity. I made an appointment online and during online session, I stated that I only needed the oil change, (it was my first 5000 miles). Since I live in Tarzana, I requested a loner. I was provided with the confirmation email stating that loner was included. When I got to dealership, the rep. informed me that they don't provide loners if I need to change the oil only and since me and my husband got there in one car that was being serviced, we didn't have a transportation available to us to go around. I also stated to the service rep. Brian Fudenberg that I had a problem lately with the Bluetooth signal. Sometimes my car would connect to it and sometimes it would not since the new upgrade came on my IPhone, so he suggested to contact my provider which would be Verizon, or AT & T, or Sprint, or etc. well, the only problem with that suggestion is: provider doesn't provide the Bluetooth service, the manufacturer of the phones does , so no knowledge from this service rep. on that part. Basically, to every question I had, the answer was "NO". Next time I need to service my car, I will seek another representative (my sister services her car at this dealership all the time with another rep. and she has a wonderful experience) or I will seek the service someplace else, especially if I have to pay for it.

1616188951

Steve Hasenberg

google

5

If you are searching for the best car buying experience and no-hassle, friendly sales people, Infiniti of Thousand Oaks is the place to purchase you next car. Ask for Dennis O'Brian, the internet sales manager for a terrific deal. Five stars!!

1612640337

C K

google

4

I hate buying cars. It takes forever. It is expensive, and I always feel a little taken after the fact. I am also not a fan of buying used cars, but I needed a bigger car. I had looked at a few different cars, and I got very close to buying a Nissan Pathfinder with all the features I wanted when the dealership tried to pull a fast one. My dad had seen a used Infiniti QX60 at Infiniti Thousand Oaks, and since it is a fancier Pathfinder, I decided to check it out. The car was missing a couple features I had wanted - nothing major - and it looked nice and was priced pretty much right. Edwin helped me out and got me to a the monthly payment and terms I had mentally agreed to in my head before going. It was late, and so I went back a couple days later to buy the car. In these COVID times, it is even harder having a toddler in tow, but Edwin was great. He helped keep my daughter entertained while getting the information he needed. Drew was also great. He even let my daughter shoot him with a Nerf gun. Joe explained all the paperwork. I am a person who reads every page and asks questions, and he took the time to go over the questions I had. After buying the car and getting home, Edwin text me a picture of my garage door remote. Oops! I was able to get that right away, but then remembered that I also left a lucky charm hanging from the rearview mirror in my trade-in. Edwin wasn't there, and Drew went looking for it, but it was no longer in the car. About a day or so later, Edwin text me a picture of my lucky charm. I am not sure where he found it, but since the charm is no longer manufactured, I couldn't buy a new one, and I was really happy to he found it. He seemed to have put in some effort to find it since it had not been anywhere, and to care enough to put in the time to hunt it down really showed commitment to customer service. I mean, I already had the car (he'd already made the sale), but he still made the effort. We had a little hiccup with some misinformation about the DMV registration fees, but after some back and forth, Drew provided me with a fair resolution that restored my complete satisfaction. Overall, I would easily and happily recommend Infiniti of Thousand Oaks. I would suggest that if you haven't bought a used car before and are looking to get one, you research some things to know about used cars and the differences you might encounter between new and used car buying processes and practices, but that is everywhere and really has nothing to do with Infiniti. In terms of the car buying process this time around, this Infiniti dealership was by far the most pleasant to work with, and I spoke to multiple Nissan dealerships, Toyota, and Subaru. None of the others could have given me the confidence to buy a used car, and most I couldn't escape fast enough. They were too pushy. This was a friendly experience that felt like they wanted my business but weren't trying to swindle me to get it.

1470696155

Sean Cochran

google

1

The salesman I dealt with when I leased my car, Dennis, was very professional and straight forward. However, my experience with their service department has been an extreme disappointment. No where near the customer service I used to receive when I owned my Mercedes or that we receive on our Toyota 4-runner. I would recommend driving a little further to find a better dealer. I noticed the Valencia location has a significantly higher rating on Google.