I stopped by the dealer ship a few times last summer and was treated with the utmost respect. They opened up the cars and showed us the features, really made us feel at home. Things have changed in the past year. My friend and I were the only customers in the showroom and when I asked if they could open up one of the cars, the salesman snapped back saying "Unless you're buying it, you can't sit in it!" I understand that he did not have to open it up for us but it was a startling change from the customer service I got only a year ago. Unless you plan to buy that day, don't even bother going.
Price, Thank you for your feedback. Our team did witness a full inspection you made on the vehicle at delivery. Speaking with you recently, we did not hear about a dent when requesting a front license plate bracket. We have offered to fix the dent in our service department, but we understand you have opted to bring it to someone else. This is a disappointing review to read. I understand you had a negative experience and I apologize to you for that. Thank you, Giovanni Tosti - General Manager
1620654061
1
WORST DEALERSHIP I HAVE EVER DONE BUSINESS WITH. SHOULD BE 0 STARS. I bought my new Maserati Levante GTS on 3-16-2021, salesman that handle everything wasn't employed there when I called for pick up. I didn't pick the car up until 3-30-2021, they said it takes Bank of America 15 days for the check to clear. Funny because funds were out of my account in 2 days and cleared in 3. Picked up the car and was so excited but after driving it home notice that it went from the showroom right out for pick up not to detail. Window sticker residue still on windshield, caked on dirt all in wheel wells and underneath of car (it was dry and didn't go through any dirt on the way home), all plastic was still on all the carpets and inside badging, floor matts were in the trunk (drove home with the paper ones), sticky rubber residue on rear bumper, and white shipping hard to remove stickers on all 4 rims, front plate bracket wasn't in the car like they said it would be ( I did get it 35 day later), bad buffing swirls on rear of car. I just cleaned it myself and didn't complain. The car was parked in my garage after I cleaned it until I dropped it off to be wrapped and ceramic coated when I notice a dent in the top roof rail area. It looked like a shadow so I could see how it could be missed. I had pictures from the day after I bought it and when it was in the showroom which showed the dent so I reached out to the GM Giovanni Tosti and salesperson Mason Whiteman and let them know about the dent and other detail issues. They told me their detail department goes through these cars in and out so it wasn't delivered like that. The GM didn't even bother to get my name correct or his facts straight but he did let me know if I wanted to bring it by they would clean my windshield. I had the dent fixed by a real professional company that was able to get it completely out for $150.00. I will never service my vehicle or buy another vehicle from any of the Herb Chamber Dealerships and wouldn't recommend them to anyone I know. Hoping to do a review with Maserati to let them know what the Maserati buying experience was like. I have never written a negative review before but to spend all this money and get treated the way they treat people is disgraceful.
Thank you, Eddie, so much for sharing your superb opinion about us! We look forward to your next visit! Kind Regards, Richard Geremia General Manager
1467390162
5
I leased a Maserati Ghibli from herb chambers Maserati, I dealt with Joyce Zavolas she was very helpful and informative. She made my experience very easy and relaxed. I will definitely be going to her for my next vehicle. Thanks for all you help Joyce!!!
Thank you, Ray, so much for this kind review! If you have any questions, please don't hesitate to reach out to us. Thank you again and we look forward to ensuring your satisfaction for many years to come! Kind Regards, Richard Geremia General Manager
1467390120
5
I feel that ones experience in buying a car is a huge part of the total experience, not just the fun of getting a new car. I was made to feel as though it did not matter whether I was getting a Maserati Ghibli or a Rolls Royce, mine was nothing short of fantastic. Thanks so much to Louis and Jesse for making the total experience a great one!
I bought a Marserati Levante brand new about 1.5 years ago from Herb Chamber Maserati in Wayland, MA. today, the car makes certain noises when driving, it chuckles and felt pulled back. I called the dealership to bring my car in to be looked at. they told me that there is no loaner vehicle available for the next few weeks. I owned 3 Mercedes and never had this problem before. The service I received from Mercedes was impeccable. I was rushed off the phone and recommended that I bring my car to other Maserati for service. this is unacceptable from a luxury car dealership. I will never buy or recommend anyone to buy car from Herb Chamber ever again.
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