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Performancelexusrivercenter
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Performancelexusrivercenter reviews
Information about Performancelexusrivercenter
4,36
475 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3dGZ2aDNBRRAB!2m1!1s0x0:0xf158d386ca2ce99!3m1!1s2@1:CIHM0ogKEICAgICwtfvh3AE%7CCgwIj6jUzAUQwLmGvgI%7C?hl=en-US
Charles Minge
google
https://www.google.com/maps/place/?q=place_id:ChIJF2WRRTWxQYgRmc6ibDiNFQ8
1
Worst place to buy a pre-owned non Lexus vehicle. Also they do not give fair trade-in values.
1652749702
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpdXM2cWJBEAE!2m1!1s0x0:0xf158d386ca2ce99!3m1!1s2@1:CIHM0ogKEICAgIDius6qbA%7CCgwIhuuLlAYQuKiGhwE%7C?hl=en-US
Aimee LaPine
google
https://www.google.com/maps/place/?q=place_id:ChIJF2WRRTWxQYgRmc6ibDiNFQ8
Aimee, I sincerely apologize for your disappointing experience. Our team expects the highest level of service for our guests, and it is concerning to see that we left the wrong impression. I am sorry for the way you were treated during your visit and would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please give me a call at your earliest convenience. Thank you, Kelly Halpin - General Manager - 859-547-5300
1653484612
1
You would think if you buy a nice car you would get excellent services. Well you can think again from this dealership. If its not the unwelcomeness you get when you come to get your car washed, its the unprofessionalism you get when your car is serviced here. I called in to report my last two experiences with management. One manager offered no solution and other manager decided not to follow back up. Shame on you Lexus and your relentless pursuit of perfection!
1554323885
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZbE1qanJnRRAB!2m1!1s0x0:0xf158d386ca2ce99!3m1!1s2@1:CIHM0ogKEICAgICYlMjjrgE%7CCgsIrbOU5QUQ2JjjDA%7C?hl=en-US
Mary Tracy
google
https://www.google.com/maps/place/?q=place_id:ChIJF2WRRTWxQYgRmc6ibDiNFQ8
Thank you so much for the kind words, Mary. We're thrilled to hear that you've had such wonderful experiences at our dealership. We appreciate having you as a loyal customer!
1554388363
5
Lexus performance center service was excellent, specifically, Mike Masse. Mike always treats me with kindness & a smile answering any questions & goes the extra mile!!!
1609628858
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURTcGVfczFnRRAB!2m1!1s0x0:0xf158d386ca2ce99!3m1!1s2@1:CIHM0ogKEICAgIDSpe_s1gE%7CCgsIuvnD_wUQqKnEMg%7C?hl=en-US
Kathy Snatchko
google
https://www.google.com/maps/place/?q=place_id:ChIJF2WRRTWxQYgRmc6ibDiNFQ8
Kathy, we are grateful for your review. It means the world to us here at Performance Lexus RiverCenter!
1609691441
5
Best service department!
1466647871
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBMDlqNlBREAE!2m1!1s0x0:0xf158d386ca2ce99!3m1!1s2@1:CIHM0ogKEICAgIDA09j6PQ%7CCgsIv4qtuwUQwN-vQA%7C?hl=en-US
S. S.
google
https://www.google.com/maps/place/?q=place_id:ChIJF2WRRTWxQYgRmc6ibDiNFQ8
Hello S.S.- I sincerely apologize for your experience. I'd like to clear up any misunderstanding and assist you in any way I can with all of your automotive needs. Please call or email me at your convenience. I look forward to hearing from you. Jeff Miller - 859-547-5300 [email protected]
1466711857
1
Disrespectful and downright unprofessional behavior by no less than the manager of sales, J. Miller. No customers in sight, eight salespeople standing around and at my polite request to him to look at the vehicle on display he rudely asks me if I'm there to buy or waste his time. My family owns three Lexus vehicles and services them at that location and this idiot asks if I'm a customer or if I'm wasting his time. Not wanting to make a scene I wrote his name down with intent to file a complaint with Toyota Motor Sales and I turned around to leave. When he saw me write his name down, he loudly asked two salesmen to assist me, just so he would have witnesses that he tried to help when I filed a complaint with Toyota Motor Sales. Despicable! I emailed a complaint to their general manager and received not even a canned courtesy reply. Horrible sales service. Despicable and unprofessional behavior.
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