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Seinerchevy
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Seinerchevy reviews
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4,29
1124 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBd3NhTHRBRRAB!2m1!1s0x0:0x20a1b0bd91d0b8d7!3m1!1s2@1:CIHM0ogKEICAgIDAwsaLtAE%7CCgwI4_GYzwUQwMj5lgI%7C?hl=en-US
Arielle Tsinigine
google
https://www.google.com/maps/place/?q=place_id:ChIJc-jY8CyLUocR17jQkb2woSA
Arielle, we are truly sorry to hear of your recent experience with our service center. We can assure you this is an isolated incident and not how we intend to conduct business. We will use this to grow as a team. Please let us know if there's anything else we can do for you. Sincerely, Jerry Seiner Chevrolet Cadillac Team
1508455952
1
Dropped our vehicle off way before our actually appt & they never called back to tell us our truck was ready. Our vechicle was at this dealership for 8 hours..had to drive back over to find out it still wasnt ready. When i got there i was told they put a hold on the vehicle....Like... HELLO Jerry Seiner Chevrolet have you guys heard about returning your customers calls & informing them about their rides. I called 4 times throughout the day...left messages & no callback.. Id expect better customer service from this VERY EXPENSIVE LUXURY Dealership & better communication within their departments. Anyways...had to leave our ride over night there...because our oil change was never serviced...i hope tomorrow its ready.
1487961514
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNna1p6MGx3RRAB!2m1!1s0x0:0x20a1b0bd91d0b8d7!3m1!1s2@1:CIHM0ogKEICAgICgkZz0lwE%7CCgsIqvvBxQUQwMOTBw%7C?hl=en-US
Dennis Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJc-jY8CyLUocR17jQkb2woSA
Dennis, we are concerned by your review and would like the opportunity to address it for you. Your satisfaction is extremely important to our company. Please contact us at your earliest convenience. We would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, The Jerry Seiner Chevrolet Cadillac Team
1488394304
1
I was told my car needed a new blower motor for the seat heater. Thus would be ordered from Denver and be here the next day. I brought it in on a Tuesday and received no communication of status on Wednesday or Thursday. I called Friday and could not speak to anyone in the service department after several attempts. I left messages but received no timely reply. Finally frustrated I asked for the service manager on Monday. I was connected to Kylee (customer service rep?) who told me the part just arrived and it would be installed that day and be ready Tuesday. I had to call on Tuesday to find out if it would be ready. Very poor communication with customers! When I arrived to pick it up I was told it wasn't the blower motor after all and it need a new module. So, the original diagnoses was incorrect. I asked for Kylee when I picked it up but she had gone home. (Holly was very nice at cashier.) I have not received a phone call of apology or offer to compensate me for this huge inconvenience. This is one of the worst customer service experiences I have had with Seiner. Aaron Fowler always took good care of me and communicated throughout the experience. Since he is no longer there, I can no longer recommend this dealership. There is a breakdown somewhere. I don't even know if this information reached the service manager.
1488407112
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBbmFHaENBEAE!2m1!1s0x0:0x20a1b0bd91d0b8d7!3m1!1s2@1:CIHM0ogKEICAgIDAnaGhCA%7CCgsIyJTdxQUQgJvuAg%7C?hl=en-US
Rick Pearmain
google
https://www.google.com/maps/place/?q=place_id:ChIJc-jY8CyLUocR17jQkb2woSA
We are very sorry to hear of your recent experience, Rick. We would greatly appreciate the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Please feel free to contact us at your earliest convenience. Sincerely, The Jerry Seiner Chevrolet Cadillac Team
1488394290
5
Not your average car dealership! Not only was it a great sales experience but when I needed some support after the purchase, they stepped up and made it happen. (Lance Bradshaw will take awesome care of you and Kevin and his team will make things right should the need arrive. Thanks for listening to you customers!
1532706958
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnMGRTN3BBRRAB!2m1!1s0x0:0x20a1b0bd91d0b8d7!3m1!1s2@1:CIHM0ogKEICAgICg0dS7pAE%7CCgsIjoHt2gUQwKbSEQ%7C?hl=en-US
Carlos Arroyo
google
https://www.google.com/maps/place/?q=place_id:ChIJc-jY8CyLUocR17jQkb2woSA
Carlos, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Take Care, Jerry Seiner Chevrolet Cadillac Team
1532962681
5
I go here with a work truck and they are always awesome. Marg in chevys service department and their tec Jacob are always great to deal with. Thank you both for simply being you.
1554927709
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNZcXRTdHVnRRAB!2m1!1s0x0:0x20a1b0bd91d0b8d7!3m1!1s2@1:CIHM0ogKEICAgICYqtStugE%7CCgsI3aC55QUQiKOAOA%7C?hl=en-US
Andrew R. Ludlow
google
https://www.google.com/maps/place/?q=place_id:ChIJc-jY8CyLUocR17jQkb2woSA
1
I took my vehicle here on Google's suggested low congestion time and it still took 2.5 hours to do an oil change with nobody else waiting in line. Horrible service.
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