As anyone knows in this business you get hundreds of calls a day. Every part out of the millions we have in stock and on the cars in the yard are not off waiting on every person that calls about that part. Yes, we can confirm we have the part, not every small or large part is off the car. Out of all the hundreds of calls we get every day, only about 25% or less will actually show up to buy the part. We do get busy during the day, and yes people do have to wait for us to retrieve or pull the part. Depending on the type of part and location on the car, it can take minutes or hours to remove parts off any given car. Unfortunately in life and in business dealings we will have to wait and be patient.
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We waited 30 min or so due to the part not being pulled after I called and they called me back to confirm they had the part. But I guess that's the junk biz
They advertise individual parts online and when you call you purchase them they tell you the owner doesnt want to separate them and you have to buy the entire assembly. They go from asking $50 to $500 dollars. This is bait and switch and a very poor way to run your business. This is False Advertising.
I called around 10AM and asked if they had a part, Jeff told me that the computer said they did, but he wanted to have someone check the lot to be sure. He called back about 20 minutes later and confirmed they did have the part, and quoted me $300 plus tax over the phone. When I arrived, the employees took me out into the yard to see the part and make sure it was in good enough shape (I was replacing a door on my truck, they had a vehicle that was the same year/same color as mine so I could avoid paint work). After I gave the OK, they quickly pulled the door and helped me load it into my truck. I paid the exact $300 plus tax I was quoted over the phone and got a quality part. Initially, I was worried about all the negative reviews, but I'm happy to say that the service I received was great, and I would buy from them again!
Worst service ever!!! First I was told, over the phone, that they had the part I needed already off, then had to wait about 35 minutes for them to take it off when I got there, while being told the parts are never taken off until you get there. Great, but tell people that on the phone, not some lie to get them in the door. Then after specifically asking if the hub bearing was good in the spindle I purchased, and was told it was, I got it to the shop in Monroe, only to learn it was in worse shape than the one that came out of my car. I had to drive from Monroe all the way back to Conyers and then back to Monroe. AND was treated as if it was nothing, just a simple mistake!!! I wouldn't recommend this place to anyone, unless you like rude people!!!
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