Galpinastonmartin reviews

1667755811

bruce weintraub

google

1

AVOID They appreciate good reviews....they don't appreciate and avoid customers that express issues whether expressed in writing to them or on the phone....The leasing experience with Galpin Aston Martin was a good experience. The service experience was terrible. A problem persisted with the car that required replacement parts specifically the entire dashboard leather panels were detaching for the dashboard and bending in different directions revealing what was beneath the leather, it required 3 leather panels....the excuses ranged from they are on order and delayed to we received 2 of the 3 panels to we received the 3rd panel but its incorrect ...this took up to most of a year of delays excuses until finally they could not offer an eta of the correct 3 panels as of August 22 and my lease term was until February 23. They could not offer any date between August 22 and February 23 This was a manufacturer problem but Galpin represents the manufacturer. A year of this issue and I was the one always having to followup. This does not meet the expectation when leasing a luxury vehicle. Should one be driving a car for this period of time with this issue paying a monthly luxury car payment??? I demanded to turn the vehicle in early ending the lease no penalty and no additional payments....My complaint was deferred Janice Bird she is more concerned with leasing cars than addressing a problem or communicating the issue and resolution to the proper party. She clearly did not listen or comprehend the issue and my dissatisfaction. She is unprofessional, does not return phone calls or emails, and my complaints about this fell on deaf ears of others. Not one person involved in Galpin management or ownership addressed the issue of the car, no one even got involved with Aston Martin for immediate resolution of the parts issue. They also failed to address the issues that ensued when I turned the car in several months early. Their job was done. Literally not a phone call or an email from anyone, but Janice Bird. That was their idea of a response and resolution. As a two time Aston Martin owner i have had a great experience with another LA Aston Martin dealer. Do your research there are more competent, responsive and caring dealers in terms of management and owners. I have had many cars and never experienced such a hands off management in dealing with an issue. The only person I had making an effort was Gary Kessler, but he was not in a decision making role, he communicated my concerns to others but no one took the time or initiative to followup with me directly. They care about selling and leasing cars thats it....from my experience they behave as if thats where their "responsibility" ends....if you have an issue with your car that is not easily rectified with unreasonable delays... and are an unhappy customer in how the matter is handled its all down hill from there....the best companies have issues, its how they resolve those issues that make them among the best....if you choose Galpin and have an issue of any kind that requires pro active management or ownership...good luck...After the parts department informed me after almost a year they are unable to give me a date they expect the replacement panels With all the red flags of this problem with service department and my complaints not one person in management or ownership contacted me on this matter not even after my email.....Driving a car in this condition while paying my lease payments with no followup from management before, during and after all that transpired.....it never went beyond the service department, and a handoff to Janet Bird who clearly never informed or discussed with management or proper party.....INEXCUSABLE AND PATHETIC !!!

1595133792

Sohan lal tailor Sohan lal tailor

google

Hi there, we would like to get some more details about your experience with us. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Neda Vega-Mongeau Customer Relations Director (818) 922-3635 [email protected]

1595375323

1

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1584568554

Ron Razeggi

google

Ron, thanks so much for your feedback. We're thrilled you found our team knowledgeable, and the whole experience pleasant and easy. Our greatest goal is for all our customers to feel that way when driving away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Neda Vega-Mongeau Customer Relations Director (818) 922-3635 [email protected]

1584572558

5

Thank you Vincent for all the good work and attention that you extent to us. We love our new Vantage! Also, always thankful to Carlos in service department for all his work and always a great attitude. Aston Martin and Jaguar are amazing brands, but better than those are the people at Galpin. Looking forward to visiting you in your new showroom!

1490630087

diana dultz

google

5

I am so happy with my car purchase from Galpin Ford, and the awesome salesman, Steve Rodgers! My husband and I had no vehicle when our truck stopped working. After perusing other dealerships and all their rude sales people, we went to Galpin ford. We met Steve Rodgers at Galpin Ford. Steve was so welcoming and positive. He heard us when we explained our difficult financial situation; he promiised we would have a new car that day! I appreciated Steve and his patience with us. We were concerned about our financial responsibility. Steve worked out all the details. He came through for us like a real hero. He was always showing us each calculation along the way and helping us understand and be confident in the purchase. We drove away in a VW JETTA! I can't say enough about Steve Rodgers! I appreciate his compassion and honesty. I found I trusted his information and input. Thank you for Steve Rodgers! We have shared our wonderful experience with our family and friends. We will only go to Galpin Ford for any future purchases. And -I hope when we need another car that Steve Rodgers will be there again

1667854628

Giovanni Gutierrez

google

Good afternoon Mr. Gutierrez, I apologize for your experience and would appreciate the opportunity to make an appointment for you. Please contact me at my direct line 818-922-3635 or if its more convenient, please provide me a contact number and I will reach out to you. I appreciate your feedback and time. Neda Vega, Director of Customer Relations.

1667865679

1

It's been 3 weeks that I've been calling the Aston Martin service department. I've called many many times and left many voicemails. Still haven't been able to talk to anyone.