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Dekalbmotors
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Dekalbmotors reviews
Information about Dekalbmotors
4,45
636 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXMWZ2azhnRRAB!2m1!1s0x0:0x88104250be892cd3!3m1!1s2@1:CIHM0ogKEICAgICW1fvk8gE%7CCgwIkZiDkQYQkL3X0QE%7C?hl=en-US
Paige Estes
google
https://www.google.com/maps/place/?q=place_id:ChIJswQwMWAqD4gR0yyJvlBCEIg
Hi, thank you for reaching out to us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 748-0959 when you have a chance. Thank you, and we look forward to hearing from you.
1646410568
1
Can't diagnose a simple issue.
1528209489
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBbVltTmRnEAE!2m1!1s0x0:0x88104250be892cd3!3m1!1s2@1:CIHM0ogKEICAgICAmYmNdg%7CCgwI0cDa2AUQgJ6KmgM%7C?hl=en-US
Shovonna Scott
google
https://www.google.com/maps/place/?q=place_id:ChIJswQwMWAqD4gR0yyJvlBCEIg
Shovanna, I want to make sure I understand your concern. Can you shed more light on what happened during your last visit? If I'm reading your comments right your concerns were with your visit two years ago. I want to make sure the issues from two years ago weren't repeated during your last visit. It seems like things went well last time you were here. A member of our business development staff reached out to you last week and left a voice message. Please give my office a call at 815-748-0959. We certainly want to hear from you in an effort to address any concerns with your last visit. -Darion
1528921515
1
I would not recommend this dealership to anyone. The people who work for this company are very ignorant, apathetic, and unethical. The service manager Mike spoke to me as if I was dumb and uneducated, however I am not. I have been with chevy for the last five years and this location is the reason why my next trade in will be a Toyota. My most recent visit to this dealership was a reminder of why I no longer want to deal with Chevrolet. The service to my car is ok this time, however two years ago while having my vehicle serviced at this location they bent my Cadillac converter, left a bolt loose on my engine which caused all my oil to leak out, my check engine light was on, and my brand new 2015 chevy Cruze which was under warranty kept over heating and all they offered me was a free oil change for all the inconvenience that they had caused.This location treats its customers very poorly and says ignorant things that they expect the customer to believe, as if this is my first time having a vehicle serviced. The only reason I continue to go to this location is because I live in Dekalb and when something happens to my car they are the closest dealership to me. If you own a chevy I would recommend going to The chevy dealer in Frankfort Illinois. The chevy dealer in Frankfort Illinois treats their customers very well, and you will not have to worry about your car being damaged when you are spending hundreds of dollars to have it fixed, also Frankfort is the number one chevy dealer in Illinois. This chevy dealer in Sycamore is a very poor location I dont TRUST!!!!! them at all
1619267444
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLbjg2eUtnEAE!2m1!1s0x0:0x88104250be892cd3!3m1!1s2@1:CIHM0ogKEICAgICKn86yKg%7CCgwI9J6QhAYQ0MLfqwE%7C?hl=en-US
Darren Morton
google
https://www.google.com/maps/place/?q=place_id:ChIJswQwMWAqD4gR0yyJvlBCEIg
Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
1619268224
5
Great customer service!!
1641224770
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtaGNpdDhBRRAB!2m1!1s0x0:0x88104250be892cd3!3m1!1s2@1:CIHM0ogKEICAgICmhcit8AE%7CCgwIwrTMjgYQuL7PiAE%7C?hl=en-US
Brian Kavanaugh
google
https://www.google.com/maps/place/?q=place_id:ChIJswQwMWAqD4gR0yyJvlBCEIg
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Dekalb Sycamore Chevrolet Buick GMC and we hope to see you again.
1641244369
5
Enjoyable...
1515183391
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRcVpyd29nRRAB!2m1!1s0x0:0x88104250be892cd3!3m1!1s2@1:CIHM0ogKEICAgIDQqZrwogE%7CCgsIn7q_0gUQwMTBPQ%7C?hl=en-US
Christa Mozdzien
google
https://www.google.com/maps/place/?q=place_id:ChIJswQwMWAqD4gR0yyJvlBCEIg
1
The sales department is nice. They are very friendly and will do whatever they can for you. The poor rating is for the service department. They have had my husbands car for the better part of 3 months now and still can't figure out whats wrong with it. When the shop says they are going to call me back, I never receive a call. When I call to get updates, all I hear is that it hasn't been looked at it in the past few days. They have said since this has started that it's under warranty and today they try to tell me its not. I have contacted corporate about how the car still isn't fixed and even they are having a difficult time getting a hold of the dealership for updates. I hate that were paying for a car the dealership is driving around trying to figure out. They got us a rental from hertz and let the authorization lapse so hertz started charging our credit card. Also, they have jacked up the price of an oil change. It used to be $35 and now its $52. They claim prices went up at the beginning of the year I was not informed of the price increase when I dropped off the car. I know they were busy but someone still should have said something. There is no sign anywhere informing people of the prices, so the least they can do is say something. This is absolutely ridiculous. Choose somewhere else to get your vehicle serviced.
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