Hi Lenny, Were very sorry to hear your experience with our service department has not met your expectations. We can understand your frustration in having to deal with this issue longer than expected and appreciate your patience. This is not how we expect business to be conducted in our dealership and would like to learn more about this so we can address the team and improve in the future. Please reach out to us at your earliest convenience. Thanks for your time, and we look forward to connecting with you. Brian Levine Sales Manager [email protected]
1649084435
1
I belive there is much room to change i met with the owner of Beck Chevrolet and i hope he can help me out i feel pretty good Becks Chevrolet will be there for both customer & services through difficult or great times. Im glad for all there support or help towards my 2007 Cadillac escalade. Thank you very much
I brought in my Chevy Equinox for its 3rd oil change. The service department is very efficient and values your time. My appointment was for 8am and I was out by 8:30. The staff provides you with the maintenance overview and requests your permission before replacing anything on the vehicle. I would like to see a better waiting area in the future. The room is very small and does not cater to business needs such as internet access and tables. Aside from this, Beck's Chevy has been a wonderful place to purchase and service my vehicle. Can't wait to see what they will do for me on my next lease. Melvin Perez New York NY
Hi Francesco, We greatly appreciate you taking the time to leave us a five star review! We have high standards when working with customers, so we're glad to hear you were satisfied with your experience at our dealership. Please don't hesitate to reach out if there is anything else we can do to help. Take care!
Dave, I apologize that your recent experience with us missed the mark. I can assure you that this is not how we do business, and since we strive to ensure that each of our customers is met with the highest level of customer service, your comments concern us greatly. If you could please provide us with the best number to reach you at, we'd love to discuss the details of your visit further in hopes of making it right by you, and also preventing this from happening to you or anyone else again. Thank you.
1504208371
1
I purchased a certified pre owned Impala from them. I noticed a pulsation in the brakes, so I took the wheels off and found out it needed front and rear rotors and pads. Less that 1k miles after I purchased the car and the windshield wipers were totally shot. This after their supposed 100+ point inspection. I called the owner, Russell Geller, but he was absolutely no help and very dismissive. They said they would offer a discount on the cost of parts. The term certified must mean something else because it does not mean that they actually inspected anything on the car prior to delivery. My father was a GM dealer and I spent 15 years of my life in a dealership. This is not the way to treat customers. Horrible dealership that once your taillights are over their curb, they will not honor their warranty or certification. Stay away from this dealer they are the worst that I have ever dealt with.
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